Service Desk Engineer

Digitide Solutions Limited; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Digitide Solutions Limited is seeking a Service Desk Engineer who will serve as the front line for IT support across the organization. You will diagnose and resolve hardware, software, and network issues while ensuring high system availability and user satisfaction.

Responsibilities include incident management, troubleshooting, hardware setup, and escalation to higher-tier teams. The role requires a Graduate with hands-on experience in Windows, macOS, printers, and ITSM ticketing systems.

Qualifications

• Incidents are logged, prioritized and tracked using ITSM tools.
• Diagnose and resolve hardware, software and network issues.
• Onboard/offboard hardware provisioning and setup.

Responsibilities

• Log, prioritize and track user-reported IT incidents with ITSM ticketing systems.
• Diagnose and resolve OS, application and network issues.
• Install, configure, and maintain computer systems and peripherals; onboard/offboard hardware provisioning.
• Provide 1st and 2nd line support and escalate where needed.

Skills

Incident management

Technical troubleshooting

Windows

macOS

Printer troubleshooting

Education

Graduate

Tools

ITSM ticketing systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A Service Desk Engineer acts as the primary point of contact for IT support. They are responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues while ensuring high system availability and user satisfaction across the organization

Responsibilities

Incident Management: Log, prioritize, and track user-reported IT incidents using IT Service Management (ITSM) ticketing systems, resolving issues within defined Service Level Agreements (SLAs).

Technical Troubleshooting: Diagnose and resolve problems with operating systems (Windows, macOS), business applications, printers, and network connectivity.
Hardware & Software Setup: Install, configure, and maintain computer systems, peripherals, and software, including onboarding/offboarding hardware provisioning.

Escalation & Resolution: Provide 1st and 2nd tier support, escalating complex or unresolvable issues to higher-tier engineering teams

Qualifications

Graduate

Job Info

• Job Identification 266628