Desktop Support Engineer

Hirekey Consultancy; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

A technology support firm in Mumbai is seeking a proactive Desktop Support Engineer to provide technical assistance and ensure smooth IT operations. The ideal candidate will have hands-on experience troubleshooting hardware, software, and network issues, along with strong knowledge of Windows operating systems. Responsibilities include managing user accounts, providing technical support for IT peripherals, and maintaining IT asset inventory. Certifications like CompTIA A+, CCNA are preferred. Join the team and apply today!

Qualifications

• Hands-on experience in troubleshooting hardware, software, and network-related issues.
• Good communication and problem-solving skills.

Responsibilities

• Provide technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and applications.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage user accounts, email setup, and access permissions.
• Install antivirus, security updates, and system patches.
• Support remote users through remote desktop tools.
• Maintain IT asset inventory and documentation.
• Coordinate with vendors for hardware repair and maintenance.

Skills

Strong knowledge of Windows 10/11 operating systems

Basic understanding of LAN, WAN, TCP/IP, DNS, and DHCP

Experience with Active Directory and user account management

Knowledge of printer setup and troubleshooting

Familiarity with MS Office and Outlook configuration

Understanding of IT security best practices

Education

Diploma or Bachelor’s degree in IT, Computer Science, or related field

Certifications like CompTIA A+, CCNA, or Microsoft certification

Job description

We are looking for a proactive Desktop Support Engineer to provide technical assistance and maintain smooth IT operations within the organization. The candidate should have hands‑on experience in troubleshooting hardware, software, and basic network‑related issues.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT peripherals
• Install, configure, and maintain Windows operating systems and applications
• Troubleshoot hardware, software, and network connectivity issues
• Manage user accounts, email setup, and access permissions
• Install antivirus, security updates, and system patches
• Support remote users through remote desktop tools
• Maintain IT asset inventory and documentation
• Coordinate with vendors for hardware repair and maintenance

Required Skills:

• Strong knowledge of Windows 10/11 operating systems
• Basic understanding of LAN, WAN, TCP/IP, DNS, and DHCP
• Experience with Active Directory and user account management
• Knowledge of printer setup and troubleshooting
• Familiarity with MS Office and Outlook configuration
• Understanding of IT security best practices

Preferred Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• Certifications like CompTIA A+, CCNA, or Microsoft certification preferred
• Good communication and problem‑solving skills

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