Desktop Support Engineer

Inspire I-tech Services; Hyderabad; Hybrid; INR 250,000 - 420,000; Full time

Job summary

Inspire I-tech Services is seeking a Desktop Support Engineer in Hyderabad, India. You will provide desktop and laptop troubleshooting, install and maintain Windows OS, and support end users with hardware, software, and network issues.

You will configure LAN/Wi‑Fi, install peripherals, and manage printer setups. Strong communication and problem-solving skills are essential for a professional customer-facing role.

Qualifications

• Provide desktop and laptop troubleshooting support.
• Install, configure, and maintain Windows operating systems.
• Troubleshoot hardware, software, and application-related issues.
• Configure LAN, Wi‑Fi, IP addresses, and network connectivity.
• Install and configure printers, scanners, and other peripherals.
• Troubleshoot printer connectivity and printing-related issues.
• Provide technical support to customers and end users.
• Diagnose hardware failures and coordinate repair or replacement.
• Maintain daily service reports and technical support records.
• Provide remote technical assistance whenever required. Good knowledge of Windows 10 and Windows 11.
• Knowledge of computer hardware and troubleshooting.
• Basic networking knowledge (LAN, WAN, TCP/IP, Wi‑Fi).
• Experience in printer installation and troubleshooting.
• Knowledge of drivers, software installation, and configuration.
• Good communication and problem-solving skills.
• Ability to handle customer queries professionally.

Responsibilities

• Provide desktop and laptop troubleshooting support.
• Install, configure, and maintain Windows operating systems.
• Troubleshoot hardware, software, and application-related issues.
• Configure LAN, Wi‑Fi, IP addresses, and network connectivity.
• Install and configure printers, scanners, and other peripherals.
• Troubleshoot printer connectivity and printing-related issues.
• Provide technical support to customers and end users.
• Diagnose hardware failures and coordinate repair or replacement.
• Maintain daily service reports and technical support records.
• Provide remote technical assistance whenever required.

Skills

Windows troubleshooting

Printer setup

Network basics

Remote support

Customer support

Job description

Role & responsibilities

Provide desktop and laptop troubleshooting support.

Install, configure, and maintain Windows operating systems.

Troubleshoot hardware, software, and application-related issues.

Configure LAN, Wi‑Fi, IP addresses, and network connectivity.

Install and configure printers, scanners, and other peripherals.

Troubleshoot printer connectivity and printing-related issues.

Provide technical support to customers and end users.

Diagnose hardware failures and coordinate repair or replacement.

Maintain daily service reports and technical support records.

Provide remote technical assistance whenever required. Good knowledge of Windows 10 and Windows 11.

Knowledge of computer hardware and troubleshooting.

Basic networking knowledge (LAN, WAN, TCP/IP, Wi‑Fi).

Experience in printer installation and troubleshooting.

Knowledge of drivers, software installation, and configuration.

Good communication and problem-solving skills.

Ability to handle customer queries professionally.

Preferred candidate profile

Desktop support Engineer

Perks and benefits