Desktop Support Engineer

Highlands Info Tech; Dadri; On-site; INR 391,000 - 614,000; Full time

Job summary

Highlands Info Tech is hiring for a desktop support role in Uttar Pradesh. You will provide L1/L2 support for hardware, software, and network issues, both on-site and remotely, and manage user accounts in AD/365.

You will install, configure, and upgrade Windows OS, MS Office, and business apps, while troubleshooting devices and maintaining asset inventory. Shift-based on-site support with weekend coverage may be required.

Qualifications

• 13 years of experience in desktop support or IT helpdesk; freshers with strong hardware knowledge may apply.
• Strong hands-on knowledge of Windows 10/11, MS Office, Outlook, and Microsoft 365.
• Good understanding of hardware troubleshooting, OS installation, and system imaging.
• Basic knowledge of networking (TCP/IP, DNS, DHCP, LAN/Wi‑Fi) and Active Directory.
• Familiar with remote support tools such as AnyDesk, TeamViewer, or RDP.
• Experience with IT asset management and maintaining inventory records in Excel.
• Certifications like CompTIA A+, CCNA, or MD‑102 will be an added advantage.
• Good communication skills and a patient, user‑friendly attitude.
• Willing to work from office in [Location] and support in rotational shifts or on weekends when required.

Responsibilities

• Provide L1/L2 desktop support to end users for hardware, software, and network issues, both on-site and remotely.
• Install, configure, and upgrade Windows OS, MS Office, Microsoft 365, and business applications.
• Troubleshoot and repair laptops, desktops, monitors, printers, UPS units, and other peripherals.
• Resolve LAN, Wi‑Fi, VPN, and internet connectivity issues and expedite unresolved problems promptly.
• Manage user accounts, password resets, and access permissions in Active Directory and Microsoft 365.
• Maintain the IT asset inventory and track issuance (outward) and return (inward) of all equipment.
• Handle IT onboarding and offboarding, including system setup and asset handover for joining and exiting employees.
• Log, track, and close support tickets within SLA, keeping clear documentation of every resolution.
• Coordinate with OEMs and vendors (Dell, HP, Lenovo) for warranty claims, repairs, and AMC support.
• Make sure antivirus, security patches, and system updates are applied regularly across all endpoints.

Education

Graduate or diploma in IT / Computer Science (BCA, B.Sc IT, B.Tech, or Hardware & Networking diploma)

Tools

Windows 10/11 knowledge

MS Office / Outlook / Microsoft 365

Active Directory

AnyDesk / TeamViewer / RDP

Excel

Job description

Role & responsibilities

• Provide L1/L2 desktop support to end users for hardware, software, and network issues, both on-site and remotely.
• Install, configure, and upgrade Windows OS, MS Office, Microsoft 365, and business applications.
• Troubleshoot and repair laptops, desktops, monitors, printers, UPS units, and other peripherals.
• Resolve LAN, Wi‑Fi, VPN, and internet connectivity issues and expedite unresolved problems promptly.
• Manage user accounts, password resets, and access permissions in Active Directory and Microsoft 365.
• Maintain the IT asset inventory and track issuance (outward) and return (inward) of all equipment.
• Handle IT onboarding and offboarding, including system setup and asset handover for joining and exiting employees.
• Log, track, and close support tickets within SLA, keeping clear documentation of every resolution.
• Coordinate with OEMs and vendors (Dell, HP, Lenovo) for warranty claims, repairs, and AMC support.
• Make sure antivirus, security patches, and system updates are applied regularly across all endpoints.

Preferred candidate profile

• Graduate or diploma in IT / Computer Science (BCA, B.Sc IT, B.Tech, or Hardware & Networking diploma).
• 13 years of experience in desktop support or IT helpdesk; freshers with strong hardware knowledge may also apply.
• Strong hands‑on knowledge of Windows 10/11, MS Office, Outlook, and Microsoft 365.
• Good understanding of hardware troubleshooting, OS installation, and system imaging.
• Basic knowledge of networking (TCP/IP, DNS, DHCP, LAN/Wi‑Fi) and Active Directory.
• Familiar with remote support tools such as AnyDesk, TeamViewer, or RDP.
• Experience with IT asset management and maintaining inventory records in Excel.
• Certifications like CompTIA A+, CCNA, or MD‑102 will be an added advantage.
• Good communication skills and a patient, user‑friendly attitude.
• Willing to work from office in [Location] and support in rotational shifts or on weekends when required.