Desktop Support Engineer

Renovision Automation Services Pvt. Ltd.; Hyderabad; On-site; INR 300,000 - 360,000; Full time

Job summary

Renovision Automation Services Pvt. Ltd. in Hyderabad, Telangana, invites a Desktop Support Engineer to join our IT team.

The role requires hands-on desktop and system support, strong troubleshooting, and excellent communication to resolve IT issues quickly and keep daily operations running smoothly. RESPONSIBILITIES include providing support for desktops, laptops, printers and other IT equipment; configuring Outlook and Office 365; handling tickets; performing upgrades; resolving network

Qualifications

• 1.5+ years of experience in desktop support or IT helpdesk.
• Knowledge of Outlook installation and configuration.
• Hands-on Office 365 setup and troubleshooting.
• Experience with ticketing tools (e.g., ServiceNow, Jira).
• Good understanding of Windows OS troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide technical support for desktop systems, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot Microsoft Outlook and Office 365 applications.
• Handle and resolve IT tickets using a ticketing tool.
• Perform system upgrades, software installations, and configuration management.
• Troubleshoot hardware, software, and network connectivity issues.
• Provide end-user support and ensure timely resolution of issues.
• Maintain IT asset records and coordinate with vendors when required.

Skills

Outlook setup

Office 365

Ticketing tools

Windows troubleshooting

Communication skills

Independent work

Tools

Outlook

Office 365

Job description

Working Days: 6 Days a Week

Package: ₹3LPA to 3.6LPA

Job Summary:

We are looking for a Desktop Support Engineer with strong troubleshooting skills and hands-on experience in desktop and system support. The ideal candidate should have excellent communication skills and the ability to resolve IT issues efficiently, ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide technical support for desktop systems, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot Microsoft Outlook and Office 365 (O365) applications.
• Handle and resolve IT tickets using a ticketing tool.
• Perform system upgrades, software installations, and configuration management.
• Troubleshoot hardware, software, and network connectivity issues.
• Provide end-user support and ensure timely resolution of issues.
• Maintain IT asset records and coordinate with vendors when required.

Required Skills & Qualifications:

• Minimum 1.5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Outlook installation and configuration.
• Hands-on experience with Office 365 setup and troubleshooting.
• Experience with ticketing tools (e.g., ServiceNow, Jira, or similar).
• Good understanding of Windows OS troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.