Desktop Support Engineer

Jconnect Infotech; Gandhinagar, Sonipat; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Cab facility

Job summary

Jconnect Infotech is seeking a Desktop Support engineer in Bangalore to provide daily technical support for desktops and endpoint devices. You will collaborate with IT teams, install and configure desktops, and manage tickets to ensure high uptime and smooth operations.

The role requires hands-on support, remote troubleshooting, and adherence to organizational policies. A 2+ year track record in desktop support is preferred, with opportunities for growth in a top MNC environment.

Qualifications

• Provide daily technical support for desktops and endpoint devices.
• Update and manage support tickets.
• Remote desktop troubleshooting.
• Maintain technical documentation.

Responsibilities

• Provide daily technical support for desktops and endpoint devices.
• Hands & feet support for IT teams.
• Install, assemble, and configure desktops and peripherals.
• Update and manage support tickets.
• Perform system changes as per organizational policies.
• Remote desktop troubleshooting.
• Maintain technical documentation.

Skills

Desktop Support

Technical Troubleshooting

Remote Desktop

Job description

Gandhi Nagar (Gujarat)-

Hello,

Greetings of the day!!

Hope you are doing well!!

My name is Naincy, representing Jconnect Infotech, providing you the specification please reply with your best consent.

We have opportunity with Top MNC

Please find below details:

Designation : Desktop Support

Experience: 2+ Yrs

Location: Bangalore

Job Type: Fulltime

Shift : Rotational -24/7

• Working days 6 working days from office only
• Working location Mumbai(Malad), Kharkhoda (Village in Haryana), Gandhi Nagar (Gujarat)-
• Cab facility yes

JD as below :

Key Responsibilities Desktop Support

• Provide daily technical support for desktops and endpoint devices
• Hands & feet support for IT teams
• Install, assemble, and configure desktops and peripherals
• Update and manage support tickets
• Perform system changes as per organizational policies
• Remote desktop troubleshooting
• Maintain technical documentation

Responsibilities

Field Services support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

• 1. To support daily technical support activities for computers & all other end point devices
• 2. Update the support ticket with the progress
• 3. To set up and test desktop computer peripherals
• 4. To perform the system changes adhered to organizational policies
• 5. Conduct remote desktop troubleshooting to en
• 6. Maintain technical documentation in association with other functional departments