Desktop Support Engineer

Microland; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Microland is seeking a Desktop Support Engineer for on-site end-user support in Bengaluru. You will handle day-to-day IT issues, perform remote desktop troubleshooting, and assist with asset management and IMAC processes.

The role requires collaboration with multiple teams, access control for desktops, and adherence to ITIL-inspired incident and service requests. 24/7 shift availability is expected, with interviews on-site.

Qualifications

• Experience in end-user desktop support and IT helpdesk.
• Familiarity with Windows 10/11 and office applications.
• Ability to join and configure endpoint devices.

Responsibilities

• Provide on-site desktop and basic IT support for end users.
• Log and update tickets; track progress to resolution.
• Perform remote desktop troubleshooting for user issues.
• Configure desktops/laptops per org standards.
• Route tickets to the appropriate group when needed.
• Follow up with users to close tickets.
• Coordinate with other support teams and vendors.
• Troubleshoot apps, OS, VPN, Office, Outlook, Skype.
• Support desk-side projects and asset movements (IMAC).
• Maintain IT asset inventory and movements.

Skills

Desktop support

Remote desktop troubleshooting

VPN

MS Office

Email clients

OS troubleshooting

ITIL basics

Asset tracking

Ticketing tools

Communication

Team collaboration

Education

12+ years of schooling + 3 years Diploma/ITI

Tools

Windows OS

Office 365

VPN clients

Remote access tools

Job description

We're looking for a Desktop Support Engineer to join our team!

If you enjoy troubleshooting, resolving IT issues, and ensuring seamless day-to-day operations, this role is for you.

What will you do:

Objective:

Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.

This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries.

Note: Although the title says Field Services, this role is fully office-based. Focus is on providing on-site desktop support to internal users, handling service tickets.

Responsibilities:

• 1. To support daily technical support activities for computers & all other end point devices.
• 2. Update the support ticket with the progress till resolution.
• 3. Conduct remote desktop troubleshooting of end-user issues.
• 4. Adherence to organization processes for desktop/laptop configuration.
• 5. Route/Assign tickets to the appropriate support group, if necessary.
• 6. Following-up with end users, if necessary, for closure of pending tickets.
• 7. Following-up with other support groups, vendors if necessary.
• 8. Troubleshooting Applications, Operating Systems, VPN, HVD, MS-Office, Outlook, Skype etc.
• 9. Assist the project team for in-scope assigned desk-side projects.
• 10. Tracking of asset allocation and movements. (IMAC Process)

What we are looking for:

Technical Skills:

Hardware and Networking:

• 1. Ability to differentiate between different type of IT assets.
• 2. Ability to install and configure end point devices.
• 3. Ability to configure extended devices (e.g dual screen)
• 4. Understanding of VPN, HVD and remote desktop.

Windows Operating System:

• 1. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows 10 and Windows 11
• 2. Understanding of desktop applications and how do they work, installation & uninstallation.
• 3. Understanding of domain setup & ability to add / remove computers to domain.

Exchange and Mobility Clients:

• 1. Ability to Install and configure email client, troubleshoot connectivity issues on Desktop, Laptop and Mobile devices.

Application Support:

• 1. Installation and troubleshooting of MSOffice, Skype etc.
• 2. Basic understanding of Excel.

Audio, Video support:

• 1. Understand the functionality of Audio, Video & conference devices.

End Point Security/Patch Management:

• 1. Basic understanding of antivirus management.
• 2. Ability to Install Antivirus client and configure, where needed.
• 3. Install patches manually on endpoints (if required).

Process:

• 1. Understanding of ITIL fundamentals like Incident, Service Request, and IMAC process.

Behavioral skills:

• 1. Good verbal & written communication skills
• 2. Ability to collaborate and work in a team
• 3. Active listening skills

This role would require you to work in 24/7 rotational shift environment, at our location in Bangalore location and ready to come for face to face interview.

We are looking for candidates who has completed their 15yrs of education with supporting documents.

Note: Salary will be case to case basis as we are looking for candidates who have 6months to 1.5 years of relevant experience.

Location: BIDADI INDUSTRIAL AREA TOYOTA KIRLOSKAR MOTOR PVT.LTD RAMANAGARA- 562109