Desktop Support Engineer

Vserv Infosystems; Faridabad District; On-site; INR 360,000 - 540,000; Full time

Job summary

Vserv Infosystems Pvt Limited is seeking a Desktop Support Engineer in Faridabad with 3+ years of IT support experience. The role involves hands-on troubleshooting of desktops, laptops, printers, and software, plus providing L1/L2 end-user support.

Key tasks include using ticketing tools for incident and service request management, and applying basic knowledge of Active Directory, DNS, DHCP, and Windows OS to ensure timely issue resolution. Immediate joiners preferred.

Qualifications

• 3+ years of IT technical support experience.
• Experience with Microsoft Outlook and Office 365.
• Hands-on troubleshooting of desktops, laptops, printers, and software.
• Experience with incident/service request management via ticketing tools.
• Basic knowledge of Active Directory, DNS, DHCP, and Windows OS.

Responsibilities

• Provide L1/L2 technical support to end users.
• Troubleshoot desktop, laptop, printer and software issues.
• Utilize ticketing tools to manage incidents and service requests.
• Communicate effectively to resolve issues promptly.

Skills

Outlook/Office 365

Desktop/Laptop/Printer Troubleshooting

Ticketing tools

Active Directory

DNS

DHCP

Windows OS

L1/L2 end-user support

Communication skills

Tools

Ticketing tools

Job description

Job Title: Desktop Support Engineer
Location: Faridabad
Experience: 3+ Years
Joining: Immediate Joiners Preferred

Job Description:

We are looking for a Desktop Support Engineer with 3+ years of experience in IT technical support and troubleshooting.

Key Responsibilities & Skills:

• Hands-on experience with Microsoft Outlook and Office 365.
• Troubleshooting desktop, laptop, printer, and software-related issues.
• Experience with ticketing tools for incident and service request management.
• Basic knowledge of Active Directory, DNS, DHCP, and Windows OS.
• Providing L1/L2 technical support to end users and ensuring timely issue resolution.
• Good communication and problem-solving skills.

Note: Immediate joiners or candidates with a short notice period will be preferred.

Regards

Yogendra Joshi