Desktop Support Engineer 1 : Saket : Immediate Joiner

Progressive Techserve; New Delhi; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

Progressive Techserve is seeking a Desktop Support specialist to provide frontline IT assistance across desktop environments in our Delhi office.

You will handle Windows OS and Outlook issues, manage Active Directory, DNS and DHCP configurations, and offer hardware support for printers and PCs. Strong communication and collaborative skills are essential to coordinate with engineers and users for swift resolutions.

Formación

• Experience providing desktop IT support via multiple channels.
• Strong knowledge of Windows OS and Outlook.
• Proficient in AD, DNS, DHCP.
• Hardware support including printers and PC assembly/disassembly.
• Good communication and technical knowledge.

Responsabilidades

• Provide desktop IT support via phone, tickets, emails, and chat.
• Coordinate with engineers and users.
• Provide desk-side and remote support for local users.
• Monitor and respond to customer satisfaction surveys.
• Troubleshoot OS, Outlook, and configurations.
• Ensure clear communication and technical guidance.

Conocimientos

Windows support

Outlook support

Active Directory

DNS

DHCP

Hardware support

OS troubleshooting

Communication skills

Descripción del empleo

DesktopSupport JobDescription:-

• Provide ITsupport(Single Point of Contact) includingdesktoprelated technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk sidesupportfor local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in WindowsSupport, OutlookSupport, Active Directory, DNS, DHCP.
• Should have good knowledge into HardwareSupport(Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.