Desktop Support Engineer

ThoughtSol Infotech Ltd.; Ernakulam; On-site; INR 350,000 - 520,000; Full time

Job summary

ThoughtSol Infotech Ltd. is seeking a Desktop Support Engineer in Kochi with 3–6 years' hands-on experience in repairing HP, Xerox, and Canon printers.

You will diagnose card-level and hardware issues, perform preventive maintenance, install printers at client sites, and provide on-site and off-site support, ensuring quick turnaround and thorough service reporting.

Qualifications

• Hands-on experience in repairing HP, Xerox, and Canon printers.
• Experience with Deskjet, A4 and A3 printers.
• Ability to diagnose at card-level and hardware level.
• Knowledge of printer mechanics, sensors, rollers, and firmware.
• Strong communication and customer-handling skills.

Responsibilities

• Diagnose, troubleshoot, and repair HP/Xerox/Canon printers.
• Perform card-level and hardware repairs including board issues, motor issues, sensors, rollers, fusers, and power supply.
• Conduct preventive maintenance and routine servicing of printers.
• Install and configure printers at client locations.
• Replace faulty components and ensure smooth functioning.
• Provide on-site and off-site technical support to customers.
• Maintain service reports, documentation, and inventory of parts.
• Ensure quick turnaround time for all repair tickets.
• Coordinate with the team for escalations and spare parts requirements.

Skills

Printer repair

Deskjet & A4/A3 printers

Card-level diagnosis

Printer mechanics & firmware

Hardware testing tools

Field service

Communication skills

Education

Graduation/Technical certifications

Job description

Position: Desktop Support Engineer

Experience: 3-6 Years

Qualifications: Graduation/ Technical Certifications (preferred)

Location: Kochi

Job Overview:

We are seeking a skilled Printer Engineer with strong knowledge of HP, Xerox, and Canon printers including Deskjet, A4, and A3 printers. The candidate must be capable of diagnosing issues at both card level and hardware level, and providing effective repair, servicing, and maintenance solutions.

Key Responsibilities:

• Diagnose, troubleshoot, and repair HP/Xerox/Canon printers (Deskjet, A4, A3 models).
• Perform card-level and hardware-level repairs including board issues, motor issues, sensors, rollers, fusers, and power supply.
• Conduct preventive maintenance and routine servicing of printers.
• Install and configure printers at client locations.
• Replace faulty components and ensure smooth functioning.
• Provide on-site and off-site technical support to customers.
• Maintain service reports, documentation, and inventory of parts.
• Ensure quick turnaround time for all repair tickets.
• Coordinate with the team for escalations and spare parts requirements.

Required Skills & Requirements:

• Hands-on experience in repairing HP, Xerox, and Canon printers.
• Strong knowledge of Deskjet models, A4/A3 printers.
• Ability to handle card-level diagnosis (PCBs, logic boards).
• Knowledge of printer mechanics, sensors, rollers, paper path, and firmware.
• Good understanding of hardware tools and testing equipment.
• Ability to work independently and handle field service tasks
• Strong communication and customer-handling skills.