Enterprise Print Support Engineer (Remote)

Tap Growth ai; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Tap Growth ai is seeking an Enterprise Print Support Engineer to join our production support team in a remote role based in India. You will support enterprise printing environments, document workflows, and high-volume print operations.

The role focuses on troubleshooting Windows Print Spooler issues, managing print servers and queues, and ensuring reliable document generation. You will work with global teams and help maintain production stability.

Qualifications

• Proven experience supporting enterprise printing environments.
• Strong hands-on experience with Windows Print Spooler (mandatory).
• Experience managing print servers, printer queues, and network printing environments.
• Experience troubleshooting high-volume print operations in production environments.
• Strong understanding of Windows Server environments and enterprise infrastructure support.
• Experience handling production incidents using ITIL-based processes.
• Ability to perform troubleshooting, incident resolution, and root cause analysis.
• Strong communication skills with the ability to work with technical and business stakeholders.

Responsibilities

• Provide L2/L3 technical support for enterprise printing environments and document workflow systems.
• Troubleshoot and resolve issues related to Windows Print Spooler, including stuck print jobs, failed queues, and spooler service recovery.
• Support and debug document generation and print workflows using Ecrion and related document processing technologies.
• Monitor high-volume print queues and proactively identify potential backlogs or service disruptions.
• Perform print server administration activities, including: restarting and recovering print spooler services, clearing and managing print queues, troubleshooting printer drivers and connectivity issues, resolving print server-related incidents.
• Handle and prioritize P1/P2 production incidents, ensuring timely resolution and effective communication.
• Perform root cause analysis (RCA) for recurring print and workflow issues.
• Collaborate with application, infrastructure, and business teams to resolve complex production issues.
• Maintain operational documentation, troubleshooting guides, and knowledge articles.

Skills

Enterprise printing environments

Windows Print Spooler

Print server management

Incident handling (ITIL)

Communication skills

Tools

Ecrion

Job description

Enterprise Print Support Engineer (Remote) Job Overview

We are seeking a skilled Enterprise Print Support Engineer to join our production support team. This role is responsible for supporting enterprise-scale printing environments, document workflow systems, and high-volume print operations.

The ideal candidate will have strong experience troubleshooting Windows Print Spooler issues, print servers, printer queues, and enterprise document workflows. You will play a key role in maintaining production stability, resolving critical incidents, and ensuring reliable document generation and printing services for business operations.

This is a remote role based in India, supporting enterprise production environments and collaborating with global teams.

Key Responsibilities

• Provide L2/L3 technical support for enterprise printing environments and document workflow systems.

• Troubleshoot and resolve issues related to Windows Print Spooler, including stuck print jobs, failed queues, and spooler service recovery.

• Support and debug document generation and print workflows usingEcrionand related document processing technologies.

• Monitor high-volume print queues and proactively identify potential backlogs or service disruptions.

• Perform print server administration activities, including:

  • Restarting and recovering print spooler services

  • Clearing and managing print queues

  • Troubleshooting printer drivers and connectivity issues

  • Resolving print server-related incidents

• Handle and prioritize P1/P2 production incidents, ensuring timely resolution and effective communication.

• Perform root cause analysis (RCA) for recurring print and workflow issues.

• Collaborate with application, infrastructure, and business teams to resolve complex production issues.

• Maintain operational documentation, troubleshooting guides, and knowledge articles.

Required Skills & Experience

• Proven experience supporting enterprise printing environments.

• Strong hands-on experience with Windows Print Spooler (mandatory).

• Experience managing print servers, printer queues, and network printing environments.

• Experience troubleshooting high-volume print operations in production environments.

• Strong understanding of Windows Server environments and enterprise infrastructure support.

• Experience handling production incidents using ITIL-based processes.

• Ability to perform troubleshooting, incident resolution, and root cause analysis.

• Strong communication skills with the ability to work with technical and business stakeholders.