Hardware & IT Support Engineer

CloudBoson; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

CloudBoson in India is seeking an Internal IT & Hardware Support specialist to diagnose and resolve issues across laptops, desktops, printers, scanners and peripherals, while performing upgrades and preventive maintenance.

You will install Windows OS, drivers, and applications, troubleshoot networking issues, manage asset inventory, and coordinate with vendors for warranty/repair needs. Travel to client sites is required.

Qualifications

• Hands-on knowledge of Laptop/Desktop Hardware Troubleshooting.
• Proficient in Windows OS installation and troubleshooting.
• Printer installation and troubleshooting.
• Basic knowledge of LAN, Wi-Fi, IP addressing, routers, switches, data backup and restoration.
• Hardware assembly, component replacement and upgrades.
• Good communication and customer-handling skills.
• Ability to work independently at client locations.
• Willingness to travel for client/site visits.

Responsibilities

• Diagnose and resolve hardware issues for laptops, desktops, printers, scanners and peripherals.
• Perform hardware replacement, upgrades and preventive maintenance.
• Install and configure Windows OS, drivers, applications and system updates.
• Troubleshoot laptop/desktop issues including RAM, SSD/HDD, battery, display, keyboard, motherboard, power and boot-related issues.
• Install, configure and troubleshoot printers and scanners.
• Troubleshoot LAN, Wi-Fi, IP configuration and basic network connectivity issues.
• Maintain IT hardware and asset inventory.
• Maintain records of hardware issued, repaired, replaced and returned.
• Coordinate with hardware vendors/service centres for warranty and repair-related matters.
• Assist in procurement and technical evaluation of IT hardware whenever required.

Skills

Laptop/desktop hardware

Windows OS troubleshooting

Printer troubleshooting

LAN/WiFi/IP addressing

Hardware upgrades

Communication skills

Client-site work

Travel willingness

Job description

Role & responsibilities

Internal IT & Hardware Support

• Diagnose and resolve hardware issues related to laptops, desktops, printers, scanners and other peripherals.
• Perform hardware replacement, upgrades and preventive maintenance.
• Install and configure Windows OS, drivers, applications and system updates.
• Troubleshoot laptop/desktop issues including RAM, SSD/HDD, battery, display, keyboard, motherboard, power and boot-related issues.
• Install, configure and troubleshoot printers and scanners.
• Troubleshoot LAN, Wi-Fi, IP configuration and basic network connectivity issues.
• Maintain IT hardware and asset inventory.
• Maintain records of hardware issued, repaired, replaced and returned.
• Coordinate with hardware vendors/service centres for warranty and repair-related matters.
• Assist in procurement and technical evaluation of IT hardware whenever required.

Preferred candidate profile

• Strong hands-on knowledge of Laptop/Desktop Hardware Troubleshooting
• Good knowledge of Windows OS installation and troubleshooting
• Printer installation and troubleshooting
• Basic knowledge of LAN, Wi-Fi, IP addressing, routers, switches, data backup and restoration
• Hardware assembly, component replacement and upgrades
• Good communication and customer-handling skills
• Ability to work independently at client locations
• Willingness to travel for client/site visits