Desktop Support Engineer

SuperSeva; Tirupati; On-site; INR 350,000 - 550,000; Full time

Job summary

SuperSeva in India seeks an experienced Deskside/Desktop Support specialist to install, configure, and troubleshoot Windows OS on desktops and laptops, plus standard business apps.

You will also configure printers, scanners, peripherals, and mobile devices; troubleshoot hardware/software issues; manage access and assets; and handle ticketing and vendor coordination in a plant/manufacturing setting. Shift-based support may be required.

Qualifications

• 23 years of experience in deskside/desktop support.
• Strong knowledge of Windows OS and desktop hardware troubleshooting.
• Basic networking, LAN, internet, and proxy settings knowledge.
• Experience with ticketing tools and IT support processes.
• Knowledge of IT asset management.
• Excellent troubleshooting and problem-solving skills.
• Good communication and customer-handling abilities.
• Ability to work independently in a plant/manufacturing environment.
• Willingness to work in shift-based support if required.

Responsibilities

• Install, configure, and troubleshoot Windows OS, desktops, laptops, and standard business applications.
• Configure and support printers, scanners, peripherals, and mobile devices.
• Troubleshoot hardware and software issues and escalate to vendors if needed.
• Configure and troubleshoot internet, proxy, mail client, and connectivity.
• Provide end-user support and assist with application access per SOPs.
• Manage disk, folder sharing, permissions, and user privileges.
• Maintain IT asset records including new machines, movements, and configuration changes.
• Handle ticket logging, tracking, escalation, and closure using the ticketing tool.
• Coordinate with vendors/OEMs for desktop hardware, software, printing, and IT issues.
• Provide support for video conferencing setup and troubleshooting.
• Assist with LAN, print, and file services support.
• Follow IT support processes, security policies, and SOPs.

Skills

Deskside/Desktop Support

Windows OS troubleshooting

Networking basics

Ticketing processes

IT asset management

Troubleshooting

Communication skills

Independent work in plant environment

Shift-based support

Tools

Ticketing tools

Job description

Install, configure, and troubleshoot Windows OS, desktops, laptops, and standard business applications.

Configure and support printers, scanners, data cards, peripherals, and mobile devices.

Troubleshoot desktop/laptop hardware and software issues and escalator hardware-related problems to vendors.

Configure and troubleshoot internet, proxy, mail client, and connectivity-related issues.

Provide end-user support and assist users with application access as per standard SOPs.

Manage disk, folder sharing, permissions, and user privileges as per company policies.

Maintain accurate IT asset records, including new machines, movements, and configuration changes.

Handle ticket logging, tracking, escalation, and closure using the ticketing tool.

Coordinate with vendors/OEMs for desktop hardware, software, printer, and other IT-related issues.

Provide support for video conferencing setup and troubleshooting.

Assist with LAN, print, and file services support.

Follow IT support processes, security policies, and standard operating procedures.

Required Skills

23 years of experience in Deskside/Desktop Support.

Good knowledge of Windows OS and desktop hardware troubleshooting.

Basic knowledge of networking, LAN, internet, and proxy settings.

Experience with ticketing tools and IT support processes.

Knowledge of IT asset management.

Strong troubleshooting and problem-solving skills.

Good communication and customer-handling skills.

Ability to work independently in a plant/manufacturing environment.

Flexibility to work in shift-based support, if required.