Desktop Support Engineer

Progressive Techserve; Tirunelveli; Presencial; INR 167 000 - 301 000; Tempo integral

Resumo da oferta

Progressive Techserve in Tamil Nadu is seeking an IT Support Technician to handle remote and basic onsite support for Windows OS, Outlook, and network issues. You will create and manage tickets, assist with Active Directory, DNS/DHCP, printers, and hardware problems, and coordinate with internal IT teams to resolve complex issues.

The role emphasizes strong communication and customer service in a fast-paced IT environment in Tirunelveli.

Responsabilidades

• Provide remote and basic onsite IT support.
• Troubleshoot Windows OS, Outlook, and desktop issues.
• Create, update, and resolve IT support tickets.
• Assist with Active Directory user accounts and password-related issues.
• Provide basic support for DNS, DHCP, printers, and network connectivity.
• Troubleshoot basic desktop and hardware issues.
• Coordinate with internal IT teams for complex issues.
• Maintain good communication and customer service.

Descrição da oferta de emprego

Role & responsibilities

• Provide remote and basic onsite IT support.
• Troubleshoot Windows OS, Outlook, and desktop issues.
• Create, update, and resolve IT support tickets.
• Assist with Active Directory user accounts and password‑related issues.
• Provide basic support for DNS, DHCP, printers, and network connectivity.
• Troubleshoot basic desktop and hardware issues.
• Coordinate with internal IT teams for complex issues.
• Maintain good communication and customer service.