Walk-in | Technical Support Engineer

Futurecalls Technology; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Futurecalls Technology in Chennai is seeking an IT Helpdesk Support specialist to handle first-level diagnostics for hardware, software, and network issues. You will troubleshoot desktops, laptops, printers, and OS problems while assisting with Windows OS, Microsoft 365 apps, Outlook, and email configuration.

You will create and track service desk tickets within SLA, install software and peripherals, assist with user accounts and password resets, escalate to L2 when needed, and maintain IT asset

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot desktop, laptop, printer, and operating system problems.
• Support Windows OS, Microsoft 365 applications, Outlook, and email configuration.
• Assist with basic LAN/WAN, Wi‑Fi, VPN, and connectivity troubleshooting.
• Create, track, and resolve service desk tickets within the agreed SLA.
• Install and configure software, operating systems, and IT peripherals.
• Support user account creation, password resets, and access‑related requests.
• Escalate unresolved issues to L2 support or the relevant technical team.
• Maintain IT asset records and update troubleshooting documentation.
• Provide timely updates to users and ensure customer satisfaction.

Job description

Role & responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot desktop, laptop, printer, and operating system problems.
• Support Windows OS, Microsoft 365 applications, Outlook, and email configuration.
• Assist with basic LAN/WAN, Wi‑Fi, VPN, and connectivity troubleshooting.
• Create, track, and resolve service desk tickets within the agreed SLA.
• Install and configure software, operating systems, and IT peripherals.
• Support user account creation, password resets, and access‑related requests.
• Escalate unresolved issues to L2 support or the relevant technical team.
• Maintain IT asset records and update troubleshooting documentation.
• Provide timely updates to users and ensure customer satisfaction.