Desktop Support Engineer

Firstcreditonline; Thane; On-site; INR 279,000 - 446,400; Full time

Job summary

Firstcreditonline is seeking a L1 Desktop Support Engineer in Thane, Maharashtra. The role involves providing front-line technical support for end-user hardware, software, and network issues, alongside advanced troubleshooting of Windows 10/11 and Ubuntu Linux. Candidates should have a Bachelor's degree in computer science or a related field, with 1–3 years of relevant experience. The position requires problem-solving abilities and a willingness to work in shifts. Additional knowledge of networking and Office 365 is preferred.

Qualifications

• 1–3 years of hands-on experience in a technical support environment.
• Ensure all issues are properly logged and resolved timely with proper prioritization.
• Problem-solving ability.

Responsibilities

• Provide front-line technical support for end-user hardware, software, and network issues.
• Install and update software applications.
• Troubleshoot LAN, Wi-Fi, VPN connectivity issues.

Skills

Advanced troubleshooting of Windows 10/11

Ubuntu Linux

TCP/IP, DHCP, DNS, VPN troubleshooting

Education

Bachelor’s degree in computer science, IT, or a related field

Tools

Office 365

Job description

The L1 Desktop Support Engineer provides front-line technical support for end-user hardware, software, and network issues.

• Qualification: Bachelor’s degree in computer science, IT, or a related field
• Experience: 1–3 years of hands-on experience in a technical support environment.
• Mandatory Skills: Advanced troubleshooting of Windows 10/11 and Ubuntu Linux, Installation and repair of desktops, laptops (Dell/HP/Lenovo), and peripherals, Basic understanding of TCP/IP, DHCP, DNS, and VPN connectivity troubleshooting

Good to have skills

• Understanding of basic LAN/WAN/VLAN, TCP/IP, UDP
• Knowledge of Office 365 and related services.
• Good knowledge of Windows OS (10/11)
• Basic understanding of Linux, Ubuntu OS
• Knowledge of Active Directory (basic tasks)
• Ensure all issues are properly logged and resolved timely with proper prioritization.
• Ensure antivirus/endpoint security is active and updated.
• Support users on email (Outlook), VPN, and enterprise applications.
• Accountable for monitoring, providing support to existing infrastructure as well as suggest and /or escalate to get issues resolved in timely manner.
• Software & Patch Support - Install and update software applications, Assist in OS patching and updates
• Accurate and timely installation and maintenance of all systems that provide data and network capability to the operations personnel.
• Update asset inventory records and asset register.
• Research and identify solutions to software and hardware issues.
• Basic Networking Support - Troubleshoot LAN, Wi-Fi, VPN connectivity issues, Check IP configuration, DNS resolution, and network access, Coordinate with network team for complex issues.
• Document technical knowledge in the form of notes and manuals and reports.
• Hardware & Peripheral Support - Diagnose and fix issues related to Printers, Desktop/laptop hardware

Additional Notes

• Problem-solving ability
• Ability to work in shifts
• Shift Time: 8:00 am to 5:00 pm and 6:00 pm to 3:00 am