Desktop Support Engineer

IITBase; Mumbai; On-site; INR 183,000 - 219,000; Full time

Job summary

IITBase is hiring a Desktop Support Engineer to install, troubleshoot, and maintain desktop hardware and software across office locations. You will support end-users, manage accounts, and ensure secure and reliable network connectivity.

The role requires a relevant degree or diploma and hands-on IT support experience, with strong communication and problem-solving skills. On-site work with standard IT operations expected.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, Hardware & Networking, or a related field.
• Hands-on experience in IT support or desktop support.

Responsibilities

• Install, configure, and maintain desktop PCs, laptops, printers, peripherals, and standard business software.
• Troubleshoot hardware defects, software glitches, network issues, and OS errors.
• Configure LAN/Wi-Fi, IP configurations, and maintain active network connections.
• Manage user access, Active Directory/domain environments, password resets, and email configurations (Microsoft 365).
• Deploy OS updates, security patches, and antivirus across workstations.
• Maintain asset inventory and log support requests in a ticketing system.

Skills

Windows

macOS

TCP/IP

DNS

DHCP

TeamViewer

AnyDesk

Communication

Problem-Solving

Education

Bachelor's or Diploma in Computer Science/IT/Hardware & Networking

Tools

TeamViewer

AnyDesk

Job description

# Desktop Support EngineerCare InfotechOn-site · Bengaluru, Hyderabad, Surat, Ahmedabad, Mumbai1–5 years experienceFull-timeUp to ₹18K / monthPosted 1 week agoBe one of the first to apply · 6 views## About this Role### About the roleWe are seeking a dedicated and detail-oriented Desktop Support Engineer to join our IT team. In this role, you will be responsible for installing, maintaining, and troubleshooting desktop hardware, software, and local network connectivity. You will provide technical support to end-users, ensuring minimal downtime and maintaining optimal system performance across the organization.### Responsibilities* **Hardware & Software Installation:** Set up, configure, and maintain desktop PCs, laptops, printers, peripherals, operating systems (Windows/macOS), and standard business software applications.* **Troubleshooting & Technical Support:** Diagnose and resolve hardware defects, software glitches, network issues, and operating system errors in a timely manner.* **Network & Connectivity:** Configure local area network (LAN/Wi-Fi) settings, troubleshoot IP configuration issues, and maintain active network drops and connections.* **User Support & Account Management:** Manage user access accounts, active directory/domain environments, password resets, and email account configurations (e.g., Microsoft 365, Outlook).* **Maintenance & Updates:** Deploy operating system updates, security patches, system upgrades, and antivirus solutions across all workstations.* **Asset & Ticket Management:** Maintain inventory records for IT hardware/software assets and track, prioritize, and log support requests using an internal ticketing system.### Requirements* **Education & Experience:** Bachelor's degree or Diploma in Computer Science, IT, Hardware & Networking, or a related field. Relevant hands-on experience in IT support or desktop support.* **Technical Proficiency:** Strong knowledge of Windows desktop operating systems and macOS. Hands-on experience with computer hardware components, assembly, and diagnostic tools. Familiarity with TCP/IP networking concepts, DNS, DHCP, routers, and switches. Proficiency with office productivity tools and remote desktop support utilities (e.g., TeamViewer, AnyDesk).* **Soft Skills:** Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.### What you'll get* Opportunity to work in a dynamic IT environment.* Hands-on experience in desktop support and troubleshooting.* Continuous learning and development opportunities.### Key skills* Hardware* Desktop Support* Computer Networks* Network Security* Problem-Solving* Communication* Customer-Service* Windows* macOS* TCP/IP* DNS* DHCP## Job DetailsDepartmentIT Infrastructure & NetworkingRoleDesktop Support EngineerEmployment typeFull-timeWork modeOn-siteShiftDay shiftOpenings10Experience1–5 yearsEducationAny GraduateLanguagesEnglishCompensationUp to ₹18K / monthPosted23 September 2026Applications close30 Nov 2026How to ApplyApply directly on IITBase