Desktop Support Engineer

JobTrade; Ahmedabad District; On-site; INR 210,000 - 270,000; Full time

Benefits offered by this job

Paid time off

Job summary

JobTrade in Ahmedabad, Gujarat, is seeking a motivated Desktop Support Engineer with about 1 year of IT support experience to assist internal users with software issues, installations, and desktop environments.

You will troubleshoot, support remote users via AnyDesk/TeamViewer/RDP, log tickets, and help maintain software inventories while following IT procedures. Strong communication is required; familiarity with Windows/macOS and Office apps is expected.

Qualifications

• 1 year of IT support or desktop support experience is required.
• Familiarity with Windows and/or macOS environments.
• Basic knowledge of Microsoft Office Suite and antivirus software.

Responsibilities

• Assist with troubleshooting software errors and application performance issues.
• Support remote users via remote desktop tools and log/track tickets in the helpdesk system.

Skills

Windows/macOS familiarity

Microsoft Office

Antivirus software

Troubleshooting

Communication skills

Education

Bachelor's degree / Diploma in IT or related

Tools

AnyDesk

TeamViewer

RDP

Job description

Job Description

We are looking for a motivated and customer-oriented Desktop Support Engineer with around 1 year of experience to provide day-to-day software support to our internal users. You will assist in troubleshooting software issues, installing applications, supporting remote users, and ensuring smooth functioning of desktop systems and software tools.

Key Responsibilities

• Assist with troubleshooting software errors, crashes, and application performance issues.
• Support remote users via remote desktop tools like AnyDesk, TeamViewer, or RDP. Log and track support tickets in the helpdesk system and follow up with users. Set up new user systems, software environments, and user profiles.
• Assist with maintaining software inventory and license tracking. Escalate complex issues to senior support staff or system administrators. Follow standard IT procedures and contribute to documentation where necessary.

Job Details

• Job Type: Full-time
• Benefits: Paid time off
• Experience: IT support: 1 year (Required)
• Location: Ahmedabad, Gujarat (Required)

Requirements

• Bachelor's degree, diploma, or certification in IT, Computer Science, or related field.
• 1 year of experience in an IT support or desktop support role (internships or freelance work not acceptable).
• Familiarity with Windows and/or macOS environments.
• Basic knowledge of Microsoft Office Suite, antivirus software, and common productivity tools.
• Understanding of how to install, configure, and troubleshoot software applications.
• Good communication and interpersonal skills.