Desktop Support

Jconnect Infotech; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Jconnect Infotech in Mumbai is seeking a Desktop Support Engineer to provide daily technical support for desktops and endpoint devices, while also offering hands-and-feet support to IT teams. You will install, configure, and maintain desktops and peripherals, manage tickets, and perform system changes per organizational policies.

The role requires remote desktop troubleshooting and maintaining thorough documentation across IT functions, ensuring high uptime and smooth user operations.

Qualifications

• Provide daily technical support for desktops and endpoint devices.
• Hands & feet support for IT teams.
• Install, assemble, and configure desktops and peripherals.
• Update and manage support tickets.
• Perform system changes as per organizational policies.
• Remote desktop troubleshooting.
• Maintain technical documentation.

Responsibilities

• To support daily technical support activities for computers & all other end point devices.
• Update the support ticket with the progress.
• To set up and test desktop computer peripherals.
• To perform the system changes adhered to organizational policies.
• Conduct remote desktop troubleshooting to en
• Maintain technical documentation in association with other functional departments.

Job description

JD as below :

Key Responsibilities Desktop Support

• Provide daily technical support for desktops and endpoint devices


• Hands & feet support for IT teams


• Install, assemble, and configure desktops and peripherals


• Update and manage support tickets


• Perform system changes as per organizational policies


• Remote desktop troubleshooting


• Maintain technical documentation

Responsibilities

Field Services support Engineers primary responsibility is to provide support to an organization's IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

1. To support daily technical support activities for computers & all other end point devices


2. Update the support ticket with the progress


3. To set up and test desktop computer peripherals


4. To perform the system changes adhered to organizational policies


5. Conduct remote desktop troubleshooting to en


6. Maintain technical documentation in association with other functional departments.