Desktop Engineer I

Trintech; Dadri; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Trintech is seeking a Desktop Support Engineer I to support our 500-employee global operations. You will install, diagnose, repair, maintain, and upgrade devices and peripherals, including PCs, laptops, printers, and conferencing devices, to ensure optimal performance.

You will also perform general preventative maintenance and provide hardware and application support to escalate issues from the global service desk and remote teams. A customer-service mindset is essential for success in this role.

Qualifications

• 2+ years of desktop support experience.
• Extensive knowledge of unified endpoint management (e.g., Kaseya, ServiceNow).
• Excellent written, verbal & interpersonal communication skills.
• Familiar with ITSM tools such as ServiceNow.
• Ability to prioritize tasks and manage interruptions.
• Adherence to security and IT policy standards.

Responsibilities

• Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
• Manage asset inventory and return defective equipment to maintenance inventory, document repairs, and maintain spare parts inventory.
• Familiarize internal users with basic software, hardware, and peripheral device operation.
• Take ownership of queries, issues and problems assigned to the queue.
• Develop technical knowledge of each system within company profile and specialized areas.
• Work with vendor support contacts to resolve issues within the desktop environment.
• Complete regular training and process refreshes to stay compliant with IT policies and processes.

Skills

Desktop Support

Endpoint Management

Communication Skills

ITSM Tools

Tools

Kaseya

ServiceNow

Job description

The Desktop Support Engineer I is an individual contributor position responsible for the technology and processes that connect our 500 employees worldwide.

As a Desktop Support Engineer, I you will install, diagnose, repair, maintain, and upgrade all devices & peripherals (including but not limited to: PCs, laptops, terminals, printers, and conferencing devices) to ensure optimal performance.

You will also perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.

In addition, you will handle hardware and application support and issues escalated from the global service desk and global remote teams. A customer service mindset is an absolute must for this role.

PRIMARY RESPONSIBILITIES

• Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
• Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to ensure proper spare parts levels
• Familiarize internal users with basic software, hardware, and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the queue
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
• Work with vendor support contacts to resolve technical issues within the desktop environment.
• Complete regular training and process refreshes to ensure you are always compliant with company IT policies and processes to maintain security and consistent services
• Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 2+ Years of Desktop Support Experience
• Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration
• Excellent written, verbal & interpersonal skills
• Knowledge of ITSM tools, e.g., Service Now
• Able to adhere to technical standards that augment security and infrastructure architecture
• Ability to prioritize tasks, manage interruptions, and communicate effectively
• Excellent written, oral, and interpersonal communication skills