Executive, Desktop Support

Bill Gosling; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Bill Gosling is looking for a Desktop Support Engineer in Gurugram, India. The role entails providing technical assistance for desktop computing resources, diagnosing hardware, software, and network issues while engaging with end-users for effective resolution. Responsibilities include maintaining IT infrastructure, performing routine system maintenance, and documenting all technical issues.

The ideal candidate should have strong problem-solving and communication skills and the ability to ensure user satisfaction and productivity with efficient IT support.

Qualifications

• Ability to diagnose and resolve hardware, software, and network issues.
• Experience with desktop computing resources and IT infrastructure.
• Proficient in documenting technical issues and resolutions.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Perform routine maintenance on desktop environments.
• Assist users with technical issues via phone, email, or in-person.
• Document all technical issues and resolutions in a ticketing system.
• Troubleshoot and resolve network connectivity issues.
• Implement and enforce security policies.

Skills

Problem-solving skills

Excellent communication

Technical support

Customer service

Job description

A Desktop Support Engineer provides technical assistance and support to ensure efficient and effective use of desktop computing resources within an organization. They are responsible for diagnosing and resolving hardware, software, and network issues, installing and configuring systems, and maintaining IT infrastructure. The role involves direct interaction with end-users to address their technical concerns, deliver training, and ensure seamless operation of desktop environments. This position requires strong problem‑solving skills, excellent communication abilities, and a proactive approach to maintaining the organization’s IT systems. The Desktop Support Engineer plays a critical role in maintaining user productivity and satisfaction by ensuring reliable and secure access to desktop resources.

What You'll Do:

• Provide first-line support for hardware, software, and network issues.
• Respond to user inquiries, troubleshoot problems, and provide solutions.
• Install, configure, and update software and hardware.

System Maintenance:

• Perform routine maintenance on desktop environments, including software updates and hardware upgrades.
• Ensure all systems are secure and up-to-date with the latest patches and antivirus software.

User Assistance:

• Assist users with technical issues via phone, email, or in-person.
• Provide training and guidance on new software or hardware.
• Create and maintain user accounts and permissions.

Documentation and Reporting:

• Document all technical issues and resolutions in a ticketing system.
• Generate regular reports on system performance, issues, and resolutions.
• Maintain an inventory of all hardware and software assets.

Network Support:

• Troubleshoot and resolve network connectivity issues.
• Assist with the setup and maintenance of local area networks (LANs) and wireless networks.

Security:

• Implement and enforce security policies to protect data and systems.
• Monitor systems for security breaches and respond to any incidents.

Project Participation:

• Assist in IT projects such as rollouts of new hardware or software.
• Collaborate with other IT team members on larger projects.

Customer Service:

• Provide excellent customer service to ensure user satisfaction.
• Follow up with users to ensure issues are fully resolved.

Continuous Improvement:

• Stay updated on the latest industry trends and technologies.
• Recommend improvements to the existing IT infrastructure.