Desktop Executive - Support (R-19817)

Dun & Bradstreet; Mumbai; On-site; INR 450,000 - 700,000; Full time

Job summary

Dun & Bradstreet Mumbai is seeking a Desktop Specialist to provide Level 1–2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals. You will diagnose hardware, software, VPN, and network access issues and work with IT teams to keep operations running smoothly.

You will manage incidents in ITSM systems, perform provisioning and imaging, and support Microsoft 365 apps.

Qualifications

• 2-4 years of desktop support experience in Windows 11 and macOS.
• Strong hardware troubleshooting and provisioning skills.
• Diploma or Bachelor's in IT/CS; ITIL/Certs a plus.

Responsibilities

• Provide Level 1–2 desktop support for Windows 11 and macOS devices.
• Troubleshoot hardware, OS, VPN, Wi-Fi, certificates, and access issues via remote or onsite support.
• Manage incidents and service requests in ITSM tools, meeting SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, and software deployments.
• Support Microsoft 365, Teams, Outlook, and other enterprise tools.
• Maintain IT asset inventory, device audits, and user account support.
• Collaborate with Security, Network, and Identity teams during rollouts and moves.

Skills

Desktop Support

End User Computing

IT Operations

Windows 11

macOS

ITSM

Remote Support

Education

Diploma or Bachelor's in IT/CS

Tools

ITSM platforms

Remote support tools

VPN

DNS

Job description

Payroll: Partner's Payroll

Designation: Desktop Specialist.

Function: IT.

SBU: Technology.

Location: Mumbai

Payroll: Partner's Payroll

Key Responsibilties:

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate withSecurity, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Key Requirements

• 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break‑fix support, device provisioning, and peripheral management.
• Hands‑on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi‑Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.