Desktop Specialist

Dun & Bradstreet India; Hyderabad; On-site; INR 335,000 - 558,000; Full time

Job summary

Dun & Bradstreet India invites applications for a Desktop Support Engineer to deliver Level 1 and 2 support for Windows 11 and macOS devices in a corporate environment.

You will troubleshoot hardware, OS, VPN, Wi-Fi, and related issues, assist with provisioning, imaging, software installations, and asset tracking, while ensuring compliance with IT security policies and SLAs. Collaboration with Identity, Security and Network teams is essential.

Qualifications

• Provide Level 1 and 2 desktop support for Windows 11 and macOS in a corporate environment.
• Troubleshoot hardware, OS, VPN, Wi-Fi and peripheral issues impacting end users.
• Work across walk-in desks, remote sessions, email, chat, and phone to ensure consistency.

Responsibilities

• Monitor and manage incident queues in the ITSM tool and prioritize tickets.
• Perform device provisioning, reimaging, OS upgrades, refreshes and redeployments.
• Install and support standard applications (Microsoft 365, Teams, Outlook, security agents).
• Assist with asset management, inventory updates and device audits.
• Support user account activities in line with IT security policies.
• Collaborate with Identity, Security and Network teams to resolve access issues.
• Mentor junior team members and contribute to onboarding and knowledge sharing.
• Support global and local initiatives like office moves and device refresh programs.

Skills

Windows 11

macOS

PC hardware

Network fundamentals

Customer focus

SLA management

Ownership

Team collaboration

Tools

ITSM tools

Remote support utilities

Device management tools

Job description

• Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripherals
• Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end users
• Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experience
• Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolution
• Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devices
• Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party tools
• Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controls
• Support user account activities including profile issues, local permissions, and device access in line with IT security policies
• Work closely with Identity, Security, and Network teams to resolve access-related or policy-driven issues
• Facilitate knowledge sharing among colleagues and actively contribute to the onboarding and mentorship of junior team members
• Support global and local initiatives such as office moves, device refresh programs, or technology rollouts.

Preferred candidate profile

• Strong hands-on experience supporting Windows 11 Enterprise environments.
• Practical experience supporting macOS in a corporate environment
• Solid knowledge of PC/Mac hardware, break-fix support, and peripheral troubleshooting
• Experience working with ITSM tools, remote support utilities, and device management processes.
• Understanding of network fundamentals (Wi-Fi, VPN, certificates, DNS).
• Strong customer-first mindset with excellent communication skills
• Proven ability to prioritize workload and work effectively under SLA pressure
• High level of ownership, accountability, and attention to detail
• Team-oriented approach aligned to IT Operation goals.
• 37 years of experience in Desktop Support, EUC, or IT Operations roles