desktop Engineer

Puthur Infotech pvt ltd; Mangaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support Specialist in Karnataka, India. The role focuses on providing Tier 1/Tier 2 support, diagnosing hardware/software issues, and managing user accounts within Active Directory. Responsibilities include documenting technical issues, deploying new workstations, and maintaining inventory records. Ideal candidates will possess strong networking skills, familiarity with ticketing systems like Jira, and the ability to train users on IT policies.

Qualifications

• Providing Tier 1/Tier 2 support via phone, email, or ticketing systems.
• Diagnosing and resolving hardware issues and troubleshooting software.
• Configuring and deploying new workstations for user onboarding.

Responsibilities

• Documenting technical issues in the ticketing system for a knowledge base.
• Maintaining inventory records of IT assets and creating user guides.
• Managing user accounts and permissions in Active Directory and Microsoft 365.

Skills

Technical Support

Troubleshooting

Network Connectivity

Documentation

User Training

Tools

Jira

ServiceNow

Active Directory

Microsoft 365

Google Workspace

SCCM/Intune

Job description

Technical Support & Troubleshooting

• Providing Tier 1/Tier 2 support via phone, email, or ticketing systems (e.g., Jira, ServiceNow).
• Diagnosing and resolving hardware issues (computers, printers, scanners, peripherals).
• Installing, upgrading, and troubleshooting software, operating systems (Windows/macOS), and applications.
• Performing remote troubleshooting to minimize user downtime.

Infrastructure & System Maintenance

• Configuring and deploying new workstations for user onboarding.
• Managing user accounts, permissions, and security groups in Active Directory, Microsoft 365, or Google Workspace.
• Implementing security updates, patching systems, and ensuring antivirus software is active.
• Maintaining network connectivity, including troubleshooting DNS, DHCP, and VPN issues.

Documentation & Asset Management

• Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
• Maintaining inventory records of IT assets (hardware/software licenses).
• Creating user guides and training employees on IT policies.

Core Technical Skills

• OS: Windows 10/11, macOS, Linux.
• Networking: TCP/IP, DNS, DHCP, VPN, Wi‑Fi configuration.
• Hardware: Desktop/laptop repair, printer troubleshooting.
• Tools: Active Directory, MS Office 365, SCCM/Intune, Ticket Management.