Desktop and Site Support Engineer

TP; Kolkata District; In loco; INR 300.000 - 500.000; Tempo pieno

Descrizione del lavoro

TP in Kolkata seeks an IT support professional to handle day-to-day technical support for employees across hardware and software systems.

You will diagnose problems, perform troubleshooting, escalate when needed, and assist in evaluating hardware and software for upgrades to improve IT infrastructure.

The role suits someone with a degree and 1–2 years of practical experience, who can work independently and share best practices to improve daily processes.

Competenze

• Provides day-to-day technical support to employees for hardware and software systems.
• Diagnoses problems, performs troubleshooting, and escalates when needed.
• Assists in evaluating hardware/software and recommends upgrades to IT infrastructure.

Mansioni

• Provide day-to-day technical support to employees.
• Diagnose and troubleshoot hardware/software issues; escalate when necessary.
• Assist in evaluating hardware/software and propose upgrades to improve IT infrastructure.

Conoscenze

Technical support

Hardware

Software

Troubleshooting

Escalation

IT infrastructure

Formazione

Bachelor's degree in IT/CS

Descrizione del lavoro

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.