Desktop Support Engineer

Knowledgesprint Technologies; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Knowledgesprint Technologies is seeking a technical support/IT operations professional in Hyderabad, India. The role focuses on providing day-to-day technical support for hardware, software, IT systems, and applications, with a degree and 1–2 years of relevant experience.

You will diagnose issues, handle queries, and contribute to IT infrastructure improvements while adhering to established support standards and processes. Strong communication and problem-solving skills are required.

Qualifications

• 1-2 years of experience in Technical Support or IT Operations, with a relevant degree.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues through effective user interaction and problem analysis.
• Perform fault identification, issue resolution, escalation, and timely handling of user queries and complaints.
• Support hardware/software evaluations and IT infrastructure improvements, recommending upgrades and enhancements where required.
• Follow established technical support standards and processes while working independently within operational guidelines.
• Continuously improve support processes, develop technical knowledge, and share best practices and effective solutions with the team.
• Support and mentor junior team members, contribute to operational objectives, and demonstrate strong communication, analytical, troubleshooting, and customer-service skills.

Skills

communication

analytical

troubleshooting

customer-service

Job description

Job Summary

1-2 years of experience in Technical Support or IT Operations, with a relevant professional/university degree. Provide day-to-day technical support for hardware, software, IT systems, and applications.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues through effective user interaction and problem analysis.
• Perform fault identification, issue resolution, escalation, and timely handling of user queries and complaints.
• Support hardware/software evaluations and IT infrastructure improvements, recommending upgrades and enhancements where required.
• Follow established technical support standards and processes while working independently within operational guidelines.
• Continuously improve support processes, develop technical knowledge, and share best practices and effective solutions with the team.
• Support and mentor junior team members, contribute to operational objectives, and demonstrate strong communication, analytical, troubleshooting, and customer-service skills.

Requirements

• 1-2 years of experience in Technical Support or IT Operations, with a relevant professional/university degree.

Skills

• communication
• analytical
• troubleshooting
• customer-service