Desktop and Site Support Engineer

TP; Gurugram District; In loco; INR 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

TP in India is seeking a capable IT support specialist to provide day-to-day assistance to employees across hardware and software systems. You will diagnose issues through discussion with users and ensure timely resolutions while escalating when needed.

Professionals at this level are self-sufficient within defined standards, typically holding 1–2 years of practical IT experience. You will contribute to evaluating IT infrastructure and suggesting upgrades to improve operations.

Competenze

• 1–2 years of practical IT support experience.
• Proficient in troubleshooting hardware and software.
• Ability to follow established standards and work independently.

Mansioni

• Provide day-to-day technical support to employees.
• Diagnose problems via discussion with users and escalate when needed.
• Assist in hardware/software evaluation and recommend upgrades.
• Develop and share best practices to improve IT processes.

Descrizione del lavoro

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.