Desktop Engineer L1

TP; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

TP is seeking an IT support professional to provide day-to-day help desk assistance for employee hardware and software within the Gurugram area.

The role involves diagnosing issues through user discussions, implementing fixes, and escalating when required. Candidates typically bring 1–2 years of relevant experience and a foundational knowledge base, with opportunities to lead junior colleagues and improve processes.

Qualifications

• Day-to-day technical support for employees across hardware and software.
• Diagnose and troubleshoot problems through discussion with users.
• Evaluate hardware/software and recommend upgrades for IT infrastructure.
• Independent work within defined standards and knowledge base.
• Share best practices and develop appropriate solutions.

Responsibilities

• Provide day-to-day technical support to employees for hardware and software.
• Respond to problems, diagnose and escalate as needed.
• Assist in hardware and software evaluations and recommend upgrades.
• Work independently within set frames and follow established standards.

Skills

Troubleshooting

User support

Technical support

Independent work

Knowledge sharing

Team leadership potential

Tools

Helpdesk software

Job description

• Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.Positions on this level are fully proficient in executing established standards.
• Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
• Develops own knowledge, shares best practice and develops relevant/appropriate solutions.
• Positions at this level are expected to continuously improve the day-to-day activities/processes.Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.