Deputy Manager - Field Sales - Client Servicing - Chennai(5)

Infocom Network Limited; Chennai; On-site; INR 500,000 - 700,000; Full time

Job summary

Infocom Network Limited in Chennai seeks a Deputy Manager - Field Sales to drive client engagement, manage visits and close deals while maintaining strong relationships.

You will own client servicing, retention, renewals, and upsell opportunities, coordinating with product and support teams to deliver value and ROI for customers.

Qualifications

• Proven negotiation and sales closing skills.
• Experience in client servicing and relationship management.
• Ability to drive renewals and identify upsell opportunities.

Responsibilities

• Build trusted relationships with clients and act as primary contact.
• Drive timely renewals and monitor client engagement to reduce churn.
• Identify upsell and cross-sell opportunities and coordinate with internal teams.

Skills

Negotiation skills

Key account management

Client Servicing

Retention and renewals

Job description

Deputy Manager - Field Sales - Client Servicing - Chennai

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining good customerrelationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortable presentingproducts or services, as well as dealing with complaints and doubts.

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

Skills:

Negotiation skills

Key account management skills

Client Servicing, retention and renewals