Deputy Manager - Field Sales - Client Servicing - Hyderabad(5)

Infocom Network Limited; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Infocom Network Limited in Hyderabad is seeking a Deputy Manager - Field Sales to lead client servicing and drive revenue. You will manage key accounts, nurture relationships and coordinate with internal teams to deliver solutions.

The role focuses on renewals, upselling opportunities, and ensuring customer satisfaction through regular visits, calls, and timely follow-ups; you will maintain CRM records and report on account health and retention.

Qualifications

• Negotiation skills
• Key account management skills
• Client servicing, retention and renewals

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Drive timely contract renewals and minimize client churn.
• Identify opportunities to upsell and cross-sell solutions with internal teams.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals and account activities in CRM.

Skills

Negotiation skills

Key account management skills

Client servicing, retention and renewa

Job description

Deputy Manager - Field Sales - Client Servicing - Hyderabad

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining good customerrelationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortable presentingproducts or services, as well as dealing with complaints and doubts.

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

• Negotiationskills
• Keyaccount management skills
• ClientServicing, retention and renewals