Deputy Manager - Field Sales - Client Servicing - Rohini / Noida(20)

Infocom Network Limited; Greater Noida; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Infocom Network Limited in Noida is seeking a Deputy Manager - Field Sales to handle client servicing and relationship management. You will close deals via client visits and maintain robust client trust while presenting solutions aligned with client goals.

In this role you will drive retention, renewals, and revenue through strategic upselling and cross-selling. Strong communication, account management, and cross-functional collaboration are essential for success in this position.

Qualifications

• Strong negotiation and communication skills.
• Experience in managing key accounts and client relationships.
• Ability to drive renewals and upsell/cross-sell opportunities.

Responsibilities

• Client Servicing & Relationship Management: Build trusted client relationships and be the primary contact.
• Retention & Renewals: Drive renewals and track client satisfaction for high retention.
• Upselling & Cross-Selling: Identify upsell opportunities and coordinate with internal teams to meet client needs.

Skills

Negotiation

Key account management

Client servicing & renewals

Job description

Deputy Manager - Field Sales - Client Servicing - Rohini / Noida

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining good customerrelationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortable presentingproducts or services, as well as dealing with complaints and doubts.

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

Skills:

• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals