Deputy General Manager - Two Wheeler Loans

SkillLabs; Hyderabad; On-site; INR 800,000 - 1,000,000; Full time

Job summary

SkillLabs is seeking a dynamic Frontline Sales Manager in Hyderabad to lead a team of executives and senior officers. You will drive growth, push finance scheme sales, maintain dealer relationships, resolve escalations, and improve frontline productivity to meet targets.

You will coordinate with training teams, interview and select DMAs/CSMs for approval, analyze reports, and implement corrective actions with dealerships and frontline staff to expand market share and ensure compliance.

Responsibilities

• Managing a team of executives/officers/sr. Officers (front line sales)
• Increase penetration & support the organisation in growing market share through frontline sales team
• To ensure sale of finance schemes to customers (within & outside dealership) as per the targets through the front line sales team
• Maintain & improve the relationship with the dealers through frontline sales team
• Resolve the issues escalated by frontline sales team & the dealers
• Acquiring more customers through ADC/rural channel
• Market intelligence / planning & executing activities, lead generation/sourcing
• Managing the team of executives w.r.t. Compliance/policy adherence & regular network visits & managing dcc portfolio
• Femi/ns – collection of FEMI bounce case & nonstarter (DCC/NDCC)
• Resolution of customer complaints
• Coordinate with training team to improve the efficiency of the frontline sales team
• Interview & selects DMAs/CSMs and recommend the same to RM & ho for final approval
• Understand various reports & take corrective action with the dealership & frontline sales team
• Maintain & improve the productivity of front line sales team
• Update RMs on daily/weekly basis w.r.t. Targets vs achieved & escalate the issues to them

Job description

• Managing a team of executives/officers/sr. Officers (front line sales)
• Increase penetration & support the organisation in growing market share through frontline sales team
• To ensure sale of finance schemes to customers (within & outside dealership) as per the targets through the front line sales team
• Maintain & improve the relationship with the dealers through frontline sales team
• Resolve the issues escalated by frontline sales team & the dealers
• Acquiring more customers through ADC/rural channel
• Market intelligence / planning & executing activities, lead generation/sourcing
• Managing the team of executives w.r.t. Compliance/policy adherence & regular network visits & managing dcc portfolio
• Femi/ns – collection of FEMI bounce case & nonstarter (DCC/NDCC)
• Resolution of customer complaints
• Coordinate with training team to improve the efficiency of the frontline sales team
• Interview & selects DMAs/CSMs and recommend the same to RM & ho for final approval
• Understand various reports & take corrective action with the dealership & frontline sales team
• Maintain & improve the productivity of front line sales team
• Update RMs on daily/weekly basis w.r.t. Targets vs achieved & escalate the issues to them