Debt collector

TestHiring; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

TestHiring in India is seeking a diligent Debt Collection Associate to contact customers with overdue accounts and negotiate feasible repayment plans. You will work in a target-driven environment while maintaining professional, empathetic communication.

Responsibilities include documenting all interactions in the system, adhering to legal and company policies, and delivering excellent customer service to resolve inquiries and concerns promptly.

Qualifications

• Must have high school diploma or equivalent.
• Excellent verbal communication and active listening.
• Basic computer proficiency and MS Office experience.
• Strong problem-solving and attention to detail.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Contact customers regarding overdue accounts via phone, email, and mail in a professional manner.
• Negotiate payment plans and settlements that are mutually beneficial for the customer and the company.
• Accurately document all collection activities, communications, and payment arrangements in the system.
• Adhere strictly to all company policies, legal regulations, and ethical guidelines governing debt collection.
• Provide excellent customer service, addressing customer inquiries and concerns empathetically.

Skills

Verbal communication

Active listening

MS Office

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Bachelor's degree

Tools

MS Office

Job description

• Contact customers regarding overdue accounts via phone, email, and mail in a professional manner.
• Negotiate payment plans and settlements that are mutually beneficial for the customer and the company.
• Accurately document all collection activities, communications, and payment arrangements in the system.
• Adhere strictly to all company policies, legal regulations, and ethical guidelines governing debt collection.
• Provide excellent customer service, addressing customer inquiries and concerns empathetically.

Requirements

• High School Diploma or equivalent; a bachelor's degree is a plus.
• Excellent verbal communication and active listening skills.
• Basic computer proficiency and experience with office software (e.g., MS Office).
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and target-driven environment.

Qualifications

• A positive attitude and a willingness to learn.
• Empathy and patience when dealing with difficult situations.
• Strong organizational skills and the ability to manage multiple accounts.
• Fluency in English and local languages (Marathi, Hindi) is highly desirable.
• Previous customer service experience is a plus, but not required.