Collection Executive

Mns Credit Management Group; New Delhi; On-site; INR 201,000 - 357,000; Full time

Job summary

Mns Credit Management Group in Delhi is seeking a driven Debt Collection Associate with 1–3 years of experience to manage recovery activities and client communications.

You will trace debtors, negotiate settlements, and document all actions in the Collection Tool while coordinating with the legal team for notices and visits.

Qualifications

• 1-3 years of experience in debt collection or similar field.
• Intermediate MS Office and database software skills.
• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Good verbal & written communication skills.
• Ability to multitask and meet tight deadlines.

Responsibilities

• Review the file, and check the completeness of documents prior to initiating recovery action.
• Conduct a Basic search and trace the debtor company using various tools/websites.
• Contact the Debtor by phone and discuss the matter regarding due payments to clients.
• Speak with the decision maker in the company to settle the matter out of court.
• Sending demand emails to debtors for outstanding payments and regular follow-up.
• Sending update emails to clients on a regular basis.
• All actions performed in any file need to be updated in the internal software system (Collection Tool)
• Coordinate with the legal team to send Demand notices to debtors, as and when required.
• Schedule debtor visits and send visit reports to clients.
• Prepare investigation reports to send to the clients.
• Send daily updates on the development of the cases to the Team Leaders.

Skills

MS Office

Database software

Negotiation

Verbal communication

Written communication

Multitasking

Education

Any Graduate

Job description

Role & responsibilities

• Review the file, and check the completeness of documents prior to initiating recovery action.
• Conduct a Basic search and trace the debtor company using various tools/websites.
• Contact the Debtor by phone and discuss the matter regarding due payments to clients.
• Speak with the decision maker in the company to settle the matter out of court.
• Sending demand emails to debtors for outstanding payments and regular follow-up.
• Sending update emails to clients on a regular basis.
• All actions performed in any file need to be updated in the internal software system (Collection Tool)
• Coordinate with the legal team to send Demand notices to debtors, as and when required.
• Schedule debtor visits and send visit reports to clients.
• Prepare investigation reports to send to the clients.
• Send daily updates on the development of the cases to the Team Leaders.

Preferred candidate profile

• Any Graduate with 1-3 years of experience in a similar field.
• Intermediate skills using MS Office and database software.
• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Good Verbal & written communication skills.
• Ability to multitask and meet tight deadlines.
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt.