Debt collector

TestHiring; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

TestHiring in Pune, India seeks a diligent debt-collections associate to contact customers with overdue accounts, using professional phone, email, and mail outreach. You will negotiate payment plans, document all activities in the system, and ensure compliance with policies and regulations while delivering empathetic service.

The role requires a high school diploma (bachelor's preferred), strong communication, basic computer skills, and the ability to work in a fast-paced, target-driven

Qualifications

• High School Diploma or equivalent; bachelor’s degree is a plus.
• Excellent verbal communication and active listening skills.
• Basic computer proficiency and experience with office software (MS Office).
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and target-driven environment.

Responsibilities

• Contact customers regarding overdue accounts via phone, email, and mail in a professional manner.
• Negotiate payment plans and settlements that are mutually beneficial for the customer and the company.
• Accurately document all collection activities, communications, and payment arrangements in the system.
• Adhere strictly to all company policies, legal regulations, and ethical guidelines governing debt collection.
• Provide excellent customer service, addressing customer inquiries and concerns empathetically.

Skills

Verbal communication

Active listening

Attention to detail

Empathy

Education

High School Diploma

Tools

MS Office

Job description

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time.

Join us at TestHiring to revolutionize how your hiring works—faster, fairer, and more cost-effective. Discover more on our Product, Features, and Resources pages, or explore our Blog for insights on skills-based recruitment.

Job Description

• Contact customers regarding overdue accounts via phone, email, and mail in a professional manner.
• Negotiate payment plans and settlements that are mutually beneficial for the customer and the company.
• Accurately document all collection activities, communications, and payment arrangements in the system.
• Adhere strictly to all company policies, legal regulations, and ethical guidelines governing debt collection.
• Provide excellent customer service, addressing customer inquiries and concerns empathetically.

Requirements

• High School Diploma or equivalent; a bachelor's degree is a plus.
• Excellent verbal communication and active listening skills.
• Basic computer proficiency and experience with office software (e.g., MS Office).
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and target-driven environment.

Qualifications

• A positive attitude and a willingness to learn.
• Empathy and patience when dealing with difficult situations.
• Strong organizational skills and the ability to manage multiple accounts.
• Fluency in English and local languages (Marathi, Hindi) is highly desirable.
• Previous customer service experience is a plus, but not required.