Collections Representative

ASRY SERVICE; Ludhiana; On-site; INR 200,000 - 320,000; Full time

Job summary

ASRY Service in Ludhiana is hiring a Collections Representative for full-time, on-site work. You will contact customers by phone and in person to follow up on overdue accounts, negotiate payment plans, verify details, and update records in our system.

You will explain balances, resolve basic queries, and guide customers toward timely payments with professional conduct. You will collaborate with internal teams, handle field visits or tele-calling activities, and help achieve daily and monthly

Qualifications

• Strong debt collection and cash collection skills.
• Excellent communication and customer service abilities.
• Basic understanding of finance and lending processes.
• On-site work in Ludhiana with field visits/tele-calling.
• Attention to detail and accurate record-keeping.
• Prior experience in collections/banking/NBFC preferred but not mandatory.
• Fresher welcome with minimum 10th/12th and related degree advantageous.
• Demonstrated integrity and regulatory compliance.

Responsibilities

• Contact customers by phone and in person to follow up on overdue accounts.
• Negotiate repayment plans and verify information.
• Explain outstanding balances and resolve basic queries.
• Maintain respectful and professional communication.
• Collaborate with internal teams and escalate complex cases.
• Prepare collection reports and monitor payment commitments.
• Contribute to recovery targets and adhere to policies.

Skills

Debt Collection

Cash Collection

Negotiation

Communication

Record Keeping

MS Office

Education

10th/12th Grade

Commerce/Finance Degree (advantage)

Tools

MS Office

Job description

Company Description

ASRY Service is a professionally managed financial services firm specializing in debt collection, loan recovery, and customer resolution solutions for banks, NBFCs, and lending institutions. The organization provides structured, ethical, and compliance-driven recovery services across early, soft, and hard bucket portfolios, supported by trained field executives and dedicated tele-calling teams. ASRY Service focuses on protecting client brand reputation and building long-term value while achieving sustainable recovery outcomes. The company leverages disciplined execution, regional market understanding, and clear communication to deliver consistent results. As a trusted extension of its clients' recovery teams, ASRY Service operates with professionalism, accountability, and a strong commitment to integrity and regulatory compliance.

Role Description

This is a full-time, on-site Collections Representative role based in Ludhiana. The Collections Representative will contact customers via phone and in person to follow up on overdue accounts, negotiate repayment plans, and update records accurately in the system. The role includes verifying customer information, explaining outstanding balances, resolving basic queries, and guiding customers toward timely payments while maintaining respectful and professional communication. The Collections Representative will collaborate with internal teams, resolve complex cases when needed, and adhere to company policies, legal guidelines, and client-specific compliance standards. Daily responsibilities also involve preparing collection reports, monitoring payment commitments, and contributing to overall recovery targets.

Qualifications

• Strong Debt Collection and Cash Collection skills, with the ability to negotiate payment terms and manage overdue accounts effectively.
• Excellent Communication and Customer Service skills to handle sensitive conversations, build rapport, and maintain positive customer relationships.
• Basic understanding of Finance and lending processes to interpret account details and explain outstanding balances clearly.
• Ability to work on-site in Ludhiana, manage field visits or tele-calling activities, and meet daily and monthly collection targets.
• Attention to detail, accurate record-keeping, and familiarity with MS Office or basic computer applications.
• Prior experience in collections, recovery, or banking/NBFC operations is preferred but not mandatory.
• freshers are also welcomed with the minimum qualification of 10th or 12th grade ; a degree in commerce, finance, or a related field is an advantage.
• Demonstrated integrity, reliability, and willingness to adhere to regulatory, compliance, and ethical standards.