Collection Officer - Panipat

Credit Saison India; Panipat; On-site; INR 300,000 - 600,000; Full time

Job summary

Credit Saison India is seeking a collections professional to manage and recover outstanding debts while maintaining positive customer relationships. The role involves negotiating payment arrangements, analyzing financial situations, and keeping precise records of interactions and statuses.

Ideal candidates will have a Bachelor's degree in Business or Finance, proven collections experience, and strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in Business, Finance, or a related field preferred.
• Proven experience in a collections role, preferably in a fast-paced environment.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of relevant debt collection laws and regulations.
• Ability to handle difficult conversations professionally and empathetically.

Responsibilities

• Contact customers via phone, email, and mail to negotiate payment arrangements for overdue accounts.
• Analyze customer financial situations to determine appropriate repayment solutions.
• Maintain accurate records of collection activities, customer communications, and payment statuses.
• Resolve customer disputes and address inquiries regarding their accounts.
• Adhere to all company policies, procedures, and legal regulations related to debt collection.
• Collaborate with internal teams (e.g., sales, customer service) to resolve complex customer issues.
• Identify and report potential fraud or unusual account activity.
• Meet or exceed individual and team collection targets.

Skills

Negotiation

Communication

Interpersonal skills

Problem-solving

Independent work

Team collaboration

MS Office

Knowledge of debt laws

Education

Bachelor's degree in Business/Finance or related field

Tools

Microsoft Office Suite

Job description

Job Summary

Responsible for managing and recovering outstanding debts from customers while maintaining positive customer relationships.

Job Responsibilities

• Contact customers via phone, email, and mail to negotiate payment arrangements for overdue accounts.
• Analyze customer financial situations to determine appropriate repayment solutions.
• Maintain accurate records of collection activities, customer communications, and payment statuses.
• Resolve customer disputes and address inquiries regarding their accounts.
• Adhere to all company policies, procedures, and legal regulations related to debt collection.
• Collaborate with internal teams (e.g., sales, customer service) to resolve complex customer issues.
• Identify and report potential fraud or unusual account activity.
• Meet or exceed individual and team collection targets.

Job Qualifications

• Bachelor's degree in Business, Finance, or a related field preferred.
• Proven experience in a collections role, preferably in a fast-paced environment.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of relevant debt collection laws and regulations.
• Ability to handle difficult conversations professionally and empathetically.