DAY SHIFT (Onsite) - We are Hiring US Operations Support Coordinator

IonIdea Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

IonIdea Inc. is seeking a proactive staffing coordinator in Bengaluru to handle US recruitment and onboarding support.

You will respond to US client communications, coordinate last-minute shift changes, and identify replacement resources using our ATS and databases. The role requires 2+ years of US recruitment/onboarding experience, excellent English, and the ability to work independently in an onsite Bangalore office.

Qualifications

• Minimum 2+ years in US Recruitment or US Onboarding.
• Excellent verbal and written English communication.
• Hands-on experience with ATS, staffing systems, CRM, or call-logging platforms.
• Strong multitasking, problem-solving, and decision-making abilities.

Responsibilities

• Monitor and respond to calls/texts from US clients, facilities, and employees.
• Manage last-minute staffing requests and shift coverage.
• Search ATS/databases to identify substitution resources.
• Contact employees to confirm availability and coordinate coverage.
• Update clients with staffing status and ETAs.
• Document calls and staffing activities for team coordination.
• Assist with candidate sourcing, resume screening, and ATS data entry.
• Maintain records and handovers to daytime team.

Skills

US Recruitment

Onboarding

English communication

Multitasking

Independent work

Tools

ATS/CRM

Call-logging platforms

Job description

Key Responsibilities:

• Monitor and respond to incoming calls and text messages from US clients, facilities, and active employees.


• Manage last-minute staffing requests, employee call-outs, late arrivals, and shift coverage.


• Search the ATS and active employee database to identify suitable replacement resources.


• Contact employees to confirm availability and coordinate shift coverage.


• Communicate staffing updates, replacement status, and estimated arrival times (ETAs) to clients.


• Document calls, staffing activities, and follow-up items for effective team coordination.


• Assist with candidate sourcing, resume screening, basic candidate queries, and ATS data entry during downtime.


• Maintain accurate records and ensure clear handovers to the daytime team.

Required Skills & Experience:

Minimum 2+ years of experience in US Recruitment or US Onboarding is mandatory.
Excellent verbal and written English communication skills.
Hands-on experience with ATS, staffing systems, CRM, or call-logging platforms.
Strong multitasking, problem-solving, and decision-making abilities.
Ability to manage urgent requests professionally and work independently.
Excellent attention to detail and a strong customer-service orientation.

Work Location & Details:

Work Location: Whitefield, Bangalore
Work Mode: Work from Office (Onsite)
Shift Timings: 10:30 AM 07:30 PM IST
Working Days: Monday Friday