Walk-in | Onboarding Coordinator

Indihire Consultants; Hyderabad; Presencial; INR 300.000 - 500.000; Jornada completa

Descripción de la vacante

Indihire Consultants in Hyderabad seeks an Onboarding Coordinator Analyst I to manage the candidate onboarding process and provide service to HR colleagues and candidates. The role covers initiating pre-employment screenings, sending welcome emails, collecting new hire paperwork, and ensuring the planned start date is achieved.

You will work with HRIS, ITG, and HROC teams to resolve escalations, maintain documentation, and ensure adherence to HR policies and SLAs.

Formación

• Provide excellent customer service to HR colleagues and candidates.
• Assist in administering onboarding processes and documenting steps.
• Coordinate with HRIS, ITG and HROC for new hire actions.

Responsabilidades

• Provide excellent customer service by responding to inquiries from HR colleagues, candidates, and internal teams.
• Initiate welcome emails, gather job descriptions, and collect signed New Hire Paperwork packets.
• Troubleshoot questions from field HR representatives with HROC service groups for NHP and JDs.
• Use tools to ensure candidate flow through systems and timelines are met.
• Provide ongoing communication to HRBPs and HROC regarding candidate status.
• Investigate escalated cases; document actions and escalate to SMEs when needed.
• Serve as liaison with candidates, HR, HRIS, ITG, and other HROC groups.
• Offer guidance on HR tools and systems including Microsoft Office, OC Tool, ATS, GHR, and Outlook.
• Meet SLAs, productivity, quality, confidentiality, and employee service expectations.
• Support employees and managers at all levels by accessing information across multiple systems.

Conocimientos

Customer service

Communication

Attention to detail

Herramientas

Microsoft Office

OC Tool

ATS

GHR

Outlook

HRIS

Descripción del empleo

Location: Hyderabad

Work mode: 5 days from office

Timing: Even split into 3 shifts to cover 24/5 + weekend rotation

Interview: In person 31 Oct 26, Saturday

Role & responsibilities (face to face drive on 31st Oct)

The Onboarding Coordinator Analyst I, is responsible for providing customer service and support to HR colleagues and candidates through management of the candidates onboarding process. The Onboarding Coordinator will perform administrative and transactional activities in support of these functions, including but not limited to initiating pre-employment screenings as applicable, sending correspondence to candidates, following up on new hire paperwork and collecting job descriptions to ensure the planned start date is achieved. The Onboarding Coordinator will be engaged to seek ongoing performance improvement opportunities in all areas related to the successful onboarding of candidates for the assigned market, division, or line of business. The role delivers service to candidates, employees, managers and HR staff; resolves escalated issues; performs onboarding transactions; and ensures compliance with HR policies, service level agreements, and established procedures.

• Provide excellent customer service by responding to online inquiries from HR colleagues, candidates, and internal colleagues in an effort to ensure candidates meet the planned start date.
• Initiate welcome email, job descriptions and collect signed New Hire Paperwork packets from candidates.
• Troubleshoot questions from field HR representatives while partnering with the HROC service groups regarding new hire actions related to emails, NHP and JDs.
• Utilize tools and resources to ensure candidate is flowing through system(s) and processes appropriately and timely.
• Provide ongoing communication to HRBPs and the HROC regarding candidate status.
• Research and resolve escalated cases; document actions and elevate to SMEs when appropriate.
• Serve as liaison with candidates, HR, HRIS, ITG other HROC service groups.
• Provide guidance on HR tools and HR technology systems including Microsoft Office, OC Tool, ATS, GHR, and Outlook.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.

Preferred candidate profile

• Onboarding Coordinator Analyst I will utilize GHR, ATS, OC Tool, Case Management, Outlook Mailboxes and adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
• Contribute to a culture of continuous improvement, accountability, and customer-focused execution