Customer Technical Support Executive

Shashwath Solution; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

Shashwath Solution in India is seeking a Customer Technical Support Executive to ensure after-sales excellence. You will handle quality complaints and sales queries, resolving issues and steering a team dedicated to customer satisfaction in a dynamic, product-based environment.

The ideal candidate has a Diploma or Graduate degree in Engineering/Science/Management with at least 5 years in a similar role, strong communication, and problem-solving skills to deliver consistent, high-quality service.

Qualifications

• Diploma or Graduate in Engineering/Science/Management.
• Minimum 5 years of experience in a similar role, preferably in a product-based organization.
• Experience in handling customer queries and ensuring quality customer support.
• Strong communication and problem-solving skills.

Responsibilities

• Attend to quality complaints and resolve customer queries promptly.
• Provide product-related customer support ensuring timely resolutions.
• Manage a team of sales and service staff to uphold service quality.
• Address and resolve product issues to meet customer needs.

Skills

Customer support

Team leadership

Communication

Problem-solving

Education

Diploma or Graduate in Engineering/Science/Management

Job description

Position Overview:

As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product-based environment, contributing to the success and growth of the company.

Key Responsibilities:

• Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly.
• Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction.
• Manage a team of sales and service department members to ensure high-quality service and customer satisfaction.
• Address and resolve product issues effectively, ensuring customer needs are met consistently.

Qualifications:

• Diploma or Graduate in Engineering/Science/Management.
• Minimum 5 years of experience in a similar role, preferably in a product-based organization.
• Experience in handling customer queries and ensuring quality customer support.
• Strong communication and problem-solving skills.