Customer Technical Support Executive

Shashwath Solution; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Shashwath Solution in Pune district, India is seeking a Customer Technical Support Executive to drive seamless after-sales experiences. You will address quality complaints, handle sales queries, and lead a team focused on customer satisfaction in a product-based environment.

The role emphasizes strong communication, problem solving, and leadership skills to resolve issues promptly and ensure high-quality service for customers and internal teams.

Qualifications

• Diploma or graduation in Engineering/Science/Management.
• Minimum 5 years of experience in a similar role, preferably in a product-based organization.
• Experience handling customer queries and ensuring quality customer support.
• Strong communication and problem-solving skills.

Responsibilities

• Address quality complaints and resolve customer queries promptly.
• Handle customer support for product-related issues and ensure timely resolution.
• Manage a team of sales and service department members to ensure high-quality service.
• Address and resolve product issues effectively to meet customer needs.

Skills

Communication skills

Problem solving

Team leadership

Education

Diploma or Graduation in Engineering/Science/Management

Job description

Position Overview

As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product-based environment, contributing to the success and growth of the company.

Key Responsibilities

• Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly.
• Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction.
• Manage a team of sales and service department members to ensure high-quality service and customer satisfaction.
• Address and resolve product issues effectively, ensuring customer needs are met consistently.

Qualifications

• Diploma or Graduate in Engineering/Science/Management.
• Minimum 5 years of experience in a similar role, preferably in a product-based organization.
• Experience in handling customer queries and ensuring quality customer support.
• Strong communication and problem-solving skills.

Keywords

marketing,project management,presales,tendering,crm,installation,new product development,product development,application engineering,quality assurance,technical support*,technical customer support*,customer support*,sales*,business development*