Customer Care Executive - Technical

Quagmire IT Services LLP; Dadri; On-site; INR 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Quagmire IT Services LLP is hiring a Customer Care Executive - Technical in India. You will handle customer inquiries via phone, email, and chat, troubleshoot technical issues, and provide timely solutions while coordinating with internal teams to escalate complex problems.

The role requires a technical background, strong communication, and the ability to work in a fast-paced environment. Immediate joining is preferred with a competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent in engineering or related field (B.Tech / B.E / BCA).
• Minimum 1 year of experience in a customer support role.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve technical issues and provide clear solutions to customers.

Skills

Customer service

Technical knowledge

Communication skills

CRM systems

Multitasking

Time management

Problem solving

Team collaboration

Education

B.Tech / B.E / BCA

Tools

CRM software

Ticketing systems

Job description

About the job Customer Care Executive - Technical

Job Overview:

We are seeking a highly skilled and motivated Customer Care Executive - Technical to join our client'steam. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch customer service and technical support to our clients. This role will be responsible for handling technical queries, troubleshooting technical issues, and providing timely and effective solutions to our customers.

Key Responsibilities:

• - Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• - Resolve technical issues and provide solutions to customers in a clear and concise manner
• - Collaborate with other teams to **escalate** and resolve complex technical issues
• - Document and track all customer interactions and resolutions in our CRM system
• - Identify and report recurring technical issues to the appropriate teams for further investigation and resolution
• - Provide product knowledge and training to customers as needed
• - Maintain a high level of customer satisfaction by meeting and exceeding customer expectations

Qualifications:

• - Only B.Tech / B.E / BCAor a related field
• - Minimum of 1 years of experience in a customer support role is must.
• - Strong technical background and understanding of software and hardware systems
• - Excellent communication skills, both verbal and written
• - Flexible to work in 24 / 7 environment.
• - Strong problem-solving and critical thinking skills
• - Experience with CRM systems and ticketing systems is preferred
• - Ability to multitask and manage time effectively in a fast-paced environment
• - Customer-centric mindset with a passion for providing exceptional customer service

We offer a competitive salary, comprehensive benefits package, and a dynamic work environment where you can grow and develop your skills. If you are a customer-focused individual with a strong technical background & can join immediately, we would love to hear from you.

• Salary up 25,000/PM (depending on interview)