Customer Service / Support Head

Shashwath Solution; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

Shashwath Solution in India seeks a professional with a diploma or graduation in engineering, science, or management and at least five years in a similar role.

The job focuses on delivering prompt after-sales service by attending to quality complaints and sales queries, and the candidate will lead the sales and service team to ensure high customer satisfaction.

Candidates should be ready to work in Uttar Pradesh, Dadri, and coordinate with cross-functional teams.

Qualifications

• Diploma or graduate in engineering, science, or management.
• Minimum 5 years of similar experience.
• Experience in product-based organizations preferred.

Responsibilities

• Attend to quality complaints and sales queries promptly.
• Resolve customer queries effectively.
• Ensure good after-sales service of company products.
• Able to manage the team of sales and service department to ensure customer satisfaction.

Skills

Customer queries handling

Team management

After-sales service

Quality complaints handling

Education

Diploma/Graduates in Engineering/Science/Management

Job description

Job Summary :

• 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.
• 2. Experience in handling customer queries in product based organization preferred.
• 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries.
• 4. Able to manage the team of sales and service department to ensure customer satisfaction.