Customer Support (Voice) - HR Radha

Wipro; Navi Mumbai; Sur place; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Wipro is seeking a customer support professional in Navi Mumbai to handle inquiries, resolve issues, and elevate complex problems for timely resolutions. You will document interactions in the CRM system and ensure accurate records of every customer contact.

Collaboration with internal teams will be essential to resolve complaints and improve overall satisfaction ratings, while you meet targets for first call resolution, average handle time, and abandon rate across interactions.

Responsabilités

• Handle customer inquiries, resolve issues, and elevate complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Description du poste

Role & responsibilities

• Handle customer inquiries, resolve issues, and elevate complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.