Customer support voice Hyderbad Salary upto 6.5

Ignites Human Capital

14 days+

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Handle customer calls to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Roles and Responsibilities

Handle customer calls to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

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