Technical & Customer Support

Elevate Prime Solutions (EPS Group); Jaipur; On-site; INR 180,000 - 250,000; Full time

Job summary

Elevate Prime Solutions (EPS Group) is seeking a Technical Support role candidate to handle customer calls, resolve queries related to products and services, and provide technical troubleshooting. The position emphasizes maintaining high customer satisfaction and meticulous CRM documentation.

You will escalate complex issues to the appropriate team while upholding company policies and standards. Join a team focused on quality service delivery, issue resolution, and long-term customer

Responsibilities

• Handle inbound and outbound customer calls
• Resolve customer queries related to products/services
• Provide technical troubleshooting support (for Technical Support role)
• Maintain high levels of customer satisfaction
• Document customer interactions in CRM system
• Escalate complex issues to the relevant team
• Follow company policies and quality standards

Job description

Key Responsibilities

• Handle inbound and outbound customer calls
• Resolve customer queries related to products/services
• Provide technical troubleshooting support (for Technical Support role)
• Maintain high levels of customer satisfaction
• Document customer interactions in CRM system
• Escalate complex issues to the relevant team
• Follow company policies and quality standards