Customer Support (US Voice ) - HR Ishita

Wipro; Navi Mumbai; Presencial; INR 240.000 - 420.000; Jornada completa

Descripción de la vacante

Wipro in Navi Mumbai is seeking a customer support professional to handle inquiries, resolve issues and escalate complex cases when needed. You will maintain detailed records in our CRM, collaborate with internal teams to improve satisfaction scores, and strive to meet targets for first call resolution, handle time and abandon rate in a fast-paced environment.

This is a frontline role requiring clear communication and a customer-first mindset, with opportunity for growth within the support

Responsabilidades

• Handle customer inquiries, resolve issues, and elevate complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Descripción del empleo

Roles and Responsibilities

• Handle customer inquiries, resolve issues, and elevate complex problems when necessary.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.