Associate Customer Support Non Voice

Kaabil; India; On-site; INR 250,000 - 350,000; Full time

Job summary

A customer service company in India is seeking a Customer Support Representative. The role involves handling inbound and outbound inquiries across multiple channels, providing accurate information, and resolving customer complaints. Successful candidates will have proven experience in customer support, excellent communication skills, and a good understanding of CRM systems. This position offers opportunities to work both independently and as part of a team.

Qualifications

• Proven customer support experience.
• Strong phone contact handling skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat.
• Provide accurate and complete information to customers.
• Resolve customer complaints efficiently and courteously.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Familiarity with CRM systems

Excellent communication skills

Time management

Ability to multi-task

Tools

CRM systems

Computer applications

Job description

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other digital channels.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Resolve customer complaints and issues efficiently and courteously.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Maintain detailed records of customer interactions and transactions in CRM systems.
• Follow communication procedures, guidelines, and policies.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Adapt to various communication styles and customer personalities.

Requirements

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to respond to different types of characters.
• Excellent communication skills, both verbal and written.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in relevant computer applications and typing skills.
• Ability to work independently and as part of a team.