International Voice Process (Customer Support) - HR Anumita

Wipro; Navi Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Wipro in Navi Mumbai is seeking a customer support specialist to handle inquiries, resolve issues, and elevate complex problems. You will work with CRM tools to document interactions and track outcomes.

You will collaborate with internal teams to resolve complaints, meet targets for quality metrics, and contribute to high customer satisfaction. Based in Navi Mumbai, this is an on-site role.

Responsibilities

• Handle customer inquiries, resolve issues, and elevate complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job description

Roles and Responsibilities

• Handle customer inquiries, resolve issues, and elevate complex problems when necessary.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.