Telugu/ Malayalam/ Kannada - Voice and semi voice process

Skill Techs; Chennai District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Skill Techs in Chennai is seeking a customer support professional to join our team. You will handle inquiries with professionalism and courtesy, ensuring accurate information about our products and services.

You will identify opportunities to upsell and cross-sell based on customer needs, maintain detailed records in our CRM, and escalate complex issues to senior team members when needed.

Formación

• Handle customer queries and concerns via phone, email, or chat in a professional and courteous manner.
• Provide accurate information to customers about products/services offered by the company.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Responsabilidades

• Handle customer queries and concerns via phone calls, emails, or chats in a professional and courteous manner.
• Provide accurate information to customers about products/services offered by the company.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Descripción del empleo

Roles and Responsibilities

• Handle customer queries and concerns via phone calls, emails, or chats in a professional and courteous manner.
• Provide accurate information to customers about products/services offered by the company.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.